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Motorola SM56 modem, yellow "!" "device cannot start (code 10)"

Hi,
My WinXP desktop has an integrated "Motorola SM56 Speakerphone Modem" (software modem), which I can't successfully install. After downloading and installing driver from motorola site, "Device Manager" shows yellow "!" with "device cannot start".

Before that I tried installing from the WinXP Disc, and also from Windows Update, plus some other less reputable sources... with no success.

A hardware problem is unlikely since this modem recently worked on this coimputer with the same OS (before I formatted the entire hard-disk and reinstalled the OS).

Thanks,
Avsha.

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avsha
Asked:
avsha
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2 Solutions
 
nobusCommented:
Do the drivers install normally without error messages?
Did you install the motherboard drivers? what board is it?
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avshaAuthor Commented:
Hi nobus,
Thanks for replying.
Drivers install normally (only at the end you see the yellow !).
Motherboard is Asus CUSI-M SiS Socket 370 (Pentium 3). The motherboard and just about all the hardware (except for the on-board modem and sound card) was installed automatically by Windows XP upon installation and works fine.
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KnowIt_ShareItCommented:
Have you checked your motherboard BIOS?
Make sure they are turned "ON" in the bios program.
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avshaAuthor Commented:
Hi KnowIt,
Make sure WHAT in the BIOS is turned on?
BIOS plug and Play is on (I tried to turn it off but windows wouldn't start).
Avsha.
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nobusCommented:
Are you sure it is fine? Anyway, look here for the drivers from ASUS : sound, video etc...

http://www.asus.com.tw/support/download/item.aspx?ModelName=CUSI-M

If it still displays the exclamation mark, i would try :
-installing it in another PCI slot, it can be a bad contact (check if it is seated properly)
-installing it on another system, it may be faulty
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avshaAuthor Commented:
nobus,
1) Are you suggesting to upgrade the BIOS? (It is rather old, I didn't update because it's risky)
2) It's an integrated modem, part of the motherboard, it can't be moved.

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nobusCommented:
No, not the BIOS (you can of course, if needed) i just supplied you the latest drivers
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KnowIt_ShareItCommented:
As part of the motherboard, your integrated modem may be turned "on" or "off" inside the motherboard's "start-up" program. You can access this program at the beginning of booting up the computer by hitting F1 or DELETE or some other key combination. Once inside the program, search for any parameters that refer to your modem and make sure it is turned on.
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avshaAuthor Commented:
First of all, I was mistaken, the modem is seperate, not integrated on the motherboard (for some unknown reason I was sure the modem was on the motherboard).

Second, I solved the problem. I tryed various drivers from driverguide.com until I found one that worked. From searching the internet, it seems that lots of people have problems with this specific modem on WinXP, the modem is very "driver picky", there are dozens of drivers ... you just have to try them all until you find one that works.
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avshaAuthor Commented:
None of you gave the precise solution, but then my info wasn't all that precise either, so I'll just split the points, enjoy.
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