We have pcAnywhere 10.0 installed on 8 computers at three different locations. 3 of the computers are running Windows 2000, three are running Windows XP, and two are running Windows 98SE. The Windows 98SE boxes have ZoneAlarm free version installed and configured to allow pcAnywhere to accept connections. All computers connect to the internet via SBC DSL. The Windows 98SE boxes do not use routers. All computers with this version are able to communicate with each other via pcAnywhere.
We purchased pcAnwhere 11.0 for a new computer at one of our office locations (the same location with the Windows 2000 and XP boxes). We've configured pcAnywhere 11.0 in the same way we've configured the previous version. We've also configured the previous version on the other remotes to connect to the new computer using pcAnywhere 11.
Nothing we do, including shutting down ZoneAlarm, will allow us to connect using pyAnywhere 11.0. Symantec tech support is pathetically poor for pcAnywhere. The error message we receive (and this seems to be a generic message which applies to several pcAnywhere problems, making it somewhat useless for troubleshooting) is:
"unable to attach to the specified device".
We know this is difficult to troubleshoot due to the number of variables. Has anyone else had this problem, and found a solution?