Cannot access encrypted web pages

I am using IE6 with Service pack 2 and for some reason i cannnot access any encrypted or secure pages.  I've tried to reinstall internet explorer but the version i have on CD is pre service pack 2. I have also screwed up all my resotrre points so cannot go back to a time when it worked.

Any ideas anyone? This has taken me several hours already


Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

First, try using a different (better) browser
This should tell you whether its an IE problem, or a firewall / proxy / acl blocking port 443 (https port)
Is it windows XP SP2? then in that case, there is a built in firewall which blocks the ports by default. First disable this firewall by going to
If you do not have windows XP sp2, then check if there are ant third party firewalls( norton, mcafee.. etc), if yes disable and try to connect. if that works then we can tryto open the secure port on that program.
JWGCOXAuthor Commented:
thanks chaps Ive tried both. With Mozilla I can get access to most encypted web pages with IE6 even with firewall turned off - IE6, Zone Alarms, it doesn't work

Any other suggestions?
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

What about changing the default security level of IE, Chk this page, and set that to low and try
JWGCOXAuthor Commented:
Thanks tried altering and lowering the threshold but still no luck. I wonder if my ie6 browser is damaged now - trouble is I can't reinstall as I don't have a disc with SP2 so it wont let me go back to the intial version


Have a look at Pete Long's "Repainring IE" bit in this Q -

BUT I's always suggest - never use IE - except when forced to by MS sites, stick to Firefox
JWGCOXAuthor Commented:
Problems has been solved - i rang Microsoft and a freindly Irishman called Kevin
told me to go to Run - key in regsvr32 softpub.dll
then ok which i did and now it works

Thanks everyone if anyone else is having this problem this might be the one minute solution!
I have seen this problem before when the protection engine in Zone Alarm became corrupted. Completely uninstall Zone Alarm, restart the PC and then try to access an SSL site.

Another problem can be that you have a low strength encryption version of IE (usually quite common outside of the states, though this should have been upgraded when you installed SP2 as export laws in the US have been relaxed slightly as far as encrypted software products go). To check what strength your encryption is open IE > Go To Help > About Internet Explorer > and look at what is beside Cipher Strength, this should be 128-bit. If it is lower than 128-bit (sometimes it shows as 64-bit) then you can download an encryption upgrade pack from microsoft's website (

If your internet explorer installation is corrupted (or at least you suspect that it is!) go to and follow the instructions there to run a repair process.

Hope this helps,


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.