Outlook client is slow to load messages from exchange server

Posted on 2004-11-22
Last Modified: 2008-01-09
I have exchange server 5.5, running on a windows 2000 server box. My users use outlook 2000 to load their emails from the exchange server.

One particular user is having a lot of trouble with slow message loading.

We he clicks a message to open it, outlook fetches it from exchange I believe, this is taking up to 30 seconds, for emails without large or any attachments. It takes so long in fact that a warning window pops up saying the message is slow to load.

Also, when he clicks on a message and presses delete it can take up to 2 minutes for that one message to be deleted?

This is only happening for this one user, none of the other 20 users report any problems at all.

Any idea what is causing this? Where can I start looking to diagnose this problem? I'm certain that it is specific to this user's workstation.
Question by:prodier
    LVL 24

    Expert Comment

    by:David Wilhoit
    Possibly...size of mailbox? Version of Outlook and service pack?

    Author Comment

    thank you for your response.

    User has same version of outlook,(2000), as the other 20 users in the system.

    His mailbox size is no larger than any other users who have no issues with performance. He does, however, have a considerably slower computer, P2 300 mhz, but this has never been an issue in the past.

    He is running windows 2000 with SP4, like all other users in the system.

    thanks again
    LVL 24

    Expert Comment

    by:David Wilhoit
    Well then, create an Outlook profile for him on another PC, see if he gets the same performance.


    Author Comment

    Ok, i tried loading the profile on a different computer, and the performance was not slow on the different computer. So we can agree that this is a problem specific to the workstation. What can be causing this?
    LVL 24

    Accepted Solution

    WINS/DNS settings, bad NIC, bad cable, corrupted profile in Outlook, bad client-side rules. Anything, almost. Client side rules is worth checking, verify the correct IP configuration, and DNS suffix for that PC, even go as far as moving the cableport he connects to on the switch to a different port, if available.


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