Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


Outlook client is slow to load messages from exchange server

Posted on 2004-11-22
Medium Priority
Last Modified: 2008-01-09
I have exchange server 5.5, running on a windows 2000 server box. My users use outlook 2000 to load their emails from the exchange server.

One particular user is having a lot of trouble with slow message loading.

We he clicks a message to open it, outlook fetches it from exchange I believe, this is taking up to 30 seconds, for emails without large or any attachments. It takes so long in fact that a warning window pops up saying the message is slow to load.

Also, when he clicks on a message and presses delete it can take up to 2 minutes for that one message to be deleted?

This is only happening for this one user, none of the other 20 users report any problems at all.

Any idea what is causing this? Where can I start looking to diagnose this problem? I'm certain that it is specific to this user's workstation.
Question by:prodier
  • 3
  • 2
LVL 24

Expert Comment

by:David Wilhoit
ID: 12646193
Possibly...size of mailbox? Version of Outlook and service pack?

Author Comment

ID: 12646309
thank you for your response.

User has same version of outlook,(2000), as the other 20 users in the system.

His mailbox size is no larger than any other users who have no issues with performance. He does, however, have a considerably slower computer, P2 300 mhz, but this has never been an issue in the past.

He is running windows 2000 with SP4, like all other users in the system.

thanks again
LVL 24

Expert Comment

by:David Wilhoit
ID: 12646380
Well then, create an Outlook profile for him on another PC, see if he gets the same performance.


Author Comment

ID: 12646981
Ok, i tried loading the profile on a different computer, and the performance was not slow on the different computer. So we can agree that this is a problem specific to the workstation. What can be causing this?
LVL 24

Accepted Solution

David Wilhoit earned 2000 total points
ID: 12647367
WINS/DNS settings, bad NIC, bad cable, corrupted profile in Outlook, bad client-side rules. Anything, almost. Client side rules is worth checking, verify the correct IP configuration, and DNS suffix for that PC, even go as far as moving the cableport he connects to on the switch to a different port, if available.


Featured Post


Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question