backup exec question

hello I have a client that has veritas backup exec 9.1, and all her jobs are failing timeing out after 10 hours with a0008486 - The media operation was terminated by the user what is this about?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do you have BE SP1 installed?  I hear there are problems with BE after installing this update.  Is you client accessing a remote agent?  Maybe the agent is down or not installed properly.  Are your BE engines stopping as well when the backup fails.  You may want to set it up to restart whenever it encounters an error.  As a last resort you may try to reinstall Backup Exec maybe minus SP1.  In fact that is what I had to do on our W2K server when I had a similar problem related to a MS update.

Hope this helps.
eberhardt2329Author Commented:
how do I set up the enginees to restart, I will go check what sp I have on there
eberhardt2329Author Commented:
it is 9.1 rev 4691
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

eberhardt2329Author Commented:
i have it backing up itself a windows 2003 server, and another rver in te same room on the same switch witch is a netware 6.5 server both have aents installed.
I found this discussion on the veritas website.  Seems like a lot of people have the same problem.  I see someone else mentioned the service restart solution here as well.

(the site takes a while to load)

If go to run services.msc and choose the Backup Exec services and click on the recovery tab.  You can set the recovery restart option.  I read some other creative solutions that I would try first.

If I it were me I would start by reinstalling the software.  In fact I've done it 3 time on our current setup (w2k server with netware remote agent) But that's just me.

Good luck
Steve McCarthy, MCSE, MCSA, MCP x8, Network+, i-Net+, A+, CIWA, CCNA, FDLE FCIC, HIPAA Security OfficerIT Consultant, Network Engineer, Windows Network Administrator, VMware AdministratorCommented:
Sometimes to fix this type of problem, you can delete the job and then recreate the job.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.