Double trouble

Posted on 2004-11-22
Last Modified: 2010-04-08

I've recently migrated to a new PC and copied over my pst file, and I think I imported my address book. (A bit of blind navigation, unfortunately.) No I seem to have 2 contacts list, one being empty and the other full, and 2 complete sets of mail messages. These appear to work in parallel because when I download mail, it appears in both inboxes.

Can you please tell me how to get rid of one set without losing my contacts?


Question by:StuartOrd
    LVL 49

    Expert Comment

    what version of outlook ?

    when you open outlook and going to view > folder list , do you see 2 sets of personal folders .

    try this . first make sure you have your original PST file that you got from old machine.

    then go to file > data file management and remove all personal folders.

    then go to file > open > outlook data file and browse to this original PST and import it
    now see what you see and report back

    Author Comment

    Hi sunray
    Thanks for replying. It's Outlook 2003 (11.5608.5606)
    I don't see view>folder list. In All Mail Folders I do see Personal Folders twice. If I expand them they seem to be identical. Unfortunately I've had this problem for a few weeks (just left it for doing "later") and so I've got lots more mail now in the present mail file - I don't want to lose those.
    If I look in File \ Data file management, then 2 personal folders appear. Opening the full path shows they are the same file shown twice. The only difference is that the first one has the comment "Mail delivery location" whereas the other doesn't. It look to me like I should remove the second one, but I'll await your comment before doing it.
    LVL 49

    Accepted Solution

    yes you would have to remove the second one.

    before doing anything , first make a backup of your outlook.pst file
    remove that second one , close and open outlook and check

    Author Comment

    Yes, that's fixed it - many thanks.

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