[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 210
  • Last Modified:

Double trouble

Hi,

I've recently migrated to a new PC and copied over my pst file, and I think I imported my address book. (A bit of blind navigation, unfortunately.) No I seem to have 2 contacts list, one being empty and the other full, and 2 complete sets of mail messages. These appear to work in parallel because when I download mail, it appears in both inboxes.

Can you please tell me how to get rid of one set without losing my contacts?

Thanks

Stuart
0
StuartOrd
Asked:
StuartOrd
  • 2
  • 2
1 Solution
 
sunray_2003Commented:
what version of outlook ?

when you open outlook and going to view > folder list , do you see 2 sets of personal folders .

try this . first make sure you have your original PST file that you got from old machine.

then go to file > data file management and remove all personal folders.

then go to file > open > outlook data file and browse to this original PST and import it
now see what you see and report back
0
 
StuartOrdAuthor Commented:
Hi sunray
Thanks for replying. It's Outlook 2003 (11.5608.5606)
I don't see view>folder list. In All Mail Folders I do see Personal Folders twice. If I expand them they seem to be identical. Unfortunately I've had this problem for a few weeks (just left it for doing "later") and so I've got lots more mail now in the present mail file - I don't want to lose those.
If I look in File \ Data file management, then 2 personal folders appear. Opening the full path shows they are the same file shown twice. The only difference is that the first one has the comment "Mail delivery location" whereas the other doesn't. It look to me like I should remove the second one, but I'll await your comment before doing it.
Stuart
0
 
sunray_2003Commented:
yes you would have to remove the second one.

before doing anything , first make a backup of your outlook.pst file
remove that second one , close and open outlook and check
0
 
StuartOrdAuthor Commented:
Yes, that's fixed it - many thanks.
Stuart
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

  • 2
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now