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BES Service Account Migration from NT to 2003 domains

I am running BES 3.6 SP2 on Exchange 5.5 and NT4 domain.  We are in the final stages of migrating users from NT4 to Win2003 AD.  Next we need to migrate the BES service account from NT4 to AD.  This is a migration, not an in-place upgrade.  Shortly after this migration, the Exchange 5.5 mailbox will also be moved to Exchange 2003.  This whole time, we plan on keeping the same BES server.  What is the best process to use so that we do not lose any information or have to re-cradle the blackberry devices?

I have seen a lot of info on BES 2.1, but I need some information specific to 3.6.

Thanks!
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dstoker509
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dstoker509
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JConchieCommented:
A little more information would help......is your BES currently on the same box as your old exchange 5.5?  What OS is that box.  Are you going to leave the BES there, or move it to a new box?
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dstoker509Author Commented:
The BES is on it's own Windows 2000 server at each major site.  The service account at each site is part of the local site's old NT4 domain.  We are going to migrate the service account over to a centralized AD domain as part of a consolidation effort for our organization.

Most of the mailboxes/users have already been moved to a Win2003 AD domain and Exchange 2003.  We plan on migrating the BES Service Account to the consolidated 2003 AD domain and then moving the mailbox in an Intra-Organizational mailbox move.

The physical BES server will not change at this time, although a consolidation of our BES servers will occur next year sometime.
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JConchieCommented:
The service account should move to 2003AD with no problems...just as your other user accounts did.  Since the BES connects to Exchange with it's own "service" mailbox.....the one associated with the service account, once you move all mailboxes to the new server, when you move that mailbox, the BES should be pointing at the new exchange.
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JConchieCommented:
do you need more info before closing this question?
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dstoker509Author Commented:
It is a bit more complicated than simply moving the service account.  I got the following from BES Support--eventually.  Simply moving the account can screw up the database.

2.1      Stop all BlackBerry Services:
•      BESAlert
•      BlackBerry Attachment Service
•      BlackBerry Database Consistency Service
•      BlackBerry Mobile Data Server Blackberry Server
•      BlackBerry Server ‘servername’
2.2      Within Windows Services, change BlackBerry Services that start as the old account to the new account.
2.3      Login as the original BES Service Account; export the following registry key to BESAdmin.reg:
•      HKEY_CURRENT_USER\Software\Research In Motion
2.4      Login as the new BES Service Account; import the BESAdmin.reg registry key.
2.5      In Exchange 5.5 Administrator, change the BESAdmin Mailbox’s Primary NT Account to the new BES Service Account.
2.6      Login as the new BES Service Account.
2.7      Create the BlackBerry MAPI Profiles:
Note: For both of these profiles enter the mailbox name of the old service account.
•      Start  Programs  BlackBerry Enterprise Server  Edit the MAPI Profile for  BlackBerry Server ‘servername’
•      Start  Programs  BlackBerry Enterprise Server  Edit the MAPI Profile for  BlackBerry Server Management
2.8      Start all BlackBerry Services:
•      BESAlert
•      BlackBerry Attachment Service
•      BlackBerry Database Consistency Service
•      BlackBerry Mobile Data Server Blackberry Server
•      BlackBerry Server ‘servername’
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JConchieCommented:
ROM,
No objection to PAQ and refund.....questioner has provided useful information about solution.
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RomModCommented:
The question has been PAQ'd and the 500 points have been refunded.
RomMod
Community Support Moderator
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