Symantec AV (Norton): can't uninstall or reinstall client
Posted on 2004-11-22
We're running Symantec AV client/server. On one client, it was not doing live updates. I've tried to uninstall it using add/remove programs. It will not uninstall this way, no messages given. It's stuck in no-man's-land where I can't uninstall, and I can't reinstall it. I've removed the registry key that Symantec advised: hkey_local_machine\software\intel\landesk\virusprotect6 subkey in registry, but still can't uninstall it. I also cannot reinstall it. When I try to, I get the message: "the wizard was interrupted before Symantec Antivirus could be completely installed. Your system has not been modified. To install this program at a later time, please run the installation again." If I try to run SAV, it just says it can't find the program, even though it still shows up in the add/remove program list.
Please advise. This is urgent, as this client does not have any AV protection at this point.