Symantec AV (Norton): can't uninstall or reinstall client

Posted on 2004-11-22
Last Modified: 2013-11-16
We're running Symantec AV client/server.  On one client, it was not doing live updates.  I've tried to uninstall it using add/remove programs.  It will not uninstall this way, no messages given.  It's stuck in no-man's-land where I can't uninstall, and I can't reinstall it.   I've removed the registry key that Symantec advised: hkey_local_machine\software\intel\landesk\virusprotect6 subkey in registry, but still can't uninstall it.  I also cannot reinstall it. When I try to, I get the message:  "the wizard was interrupted before Symantec Antivirus could be completely installed.  Your system has not been modified.  To install this program at a later time, please run the installation again."  If I try to run SAV, it just says it can't find the program, even though it still shows up in the add/remove program list.

Please advise.  This is urgent, as this client does not have any AV protection at this point.

Question by:maharlika
    LVL 7

    Expert Comment

    I've encountered this problem before. What you can do is, after removing the registry key,
    try these...remove manually the folder C:\Program Files\Symantec...; delete all files in C:\Windows\Temp.
    Restart the computer and retry...;-)

    Accepted Solution

    I had to do this about a month ago.  You didnt say what version of SAV you have so I cant be more specific than this link:

    It has links to all the manual uninstall docs for Symantec Client products. Pick your version and you should be all set.
    I had a similar issue after upgrading from 7.5 to 9.0.

    I hope that helps.

    LVL 3

    Author Comment

    This did it.  

    Expert Comment

    Glad to help


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