Symantec AV (Norton): can't uninstall or reinstall client

Posted on 2004-11-22
Medium Priority
Last Modified: 2013-11-16
We're running Symantec AV client/server.  On one client, it was not doing live updates.  I've tried to uninstall it using add/remove programs.  It will not uninstall this way, no messages given.  It's stuck in no-man's-land where I can't uninstall, and I can't reinstall it.   I've removed the registry key that Symantec advised: hkey_local_machine\software\intel\landesk\virusprotect6 subkey in registry, but still can't uninstall it.  I also cannot reinstall it. When I try to, I get the message:  "the wizard was interrupted before Symantec Antivirus could be completely installed.  Your system has not been modified.  To install this program at a later time, please run the installation again."  If I try to run SAV, it just says it can't find the program, even though it still shows up in the add/remove program list.

Please advise.  This is urgent, as this client does not have any AV protection at this point.

Question by:maharlika

Expert Comment

ID: 12650773
I've encountered this problem before. What you can do is, after removing the registry key,
try these...remove manually the folder C:\Program Files\Symantec...; delete all files in C:\Windows\Temp.
Restart the computer and retry...;-)

Accepted Solution

tradecraft1 earned 1000 total points
ID: 12651392
I had to do this about a month ago.  You didnt say what version of SAV you have so I cant be more specific than this link:


It has links to all the manual uninstall docs for Symantec Client products. Pick your version and you should be all set.
I had a similar issue after upgrading from 7.5 to 9.0.

I hope that helps.


Author Comment

ID: 12660669
This did it.  

Expert Comment

ID: 12661602
Glad to help


Expert Comment

ID: 21987794
Link no longer works

Featured Post

A Cyber Security RX to Protect Your Organization

Join us on December 13th for a webinar to learn how medical providers can defend against malware with a cyber security "Rx" that supports a healthy technology adoption plan for every healthcare organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Internet has made sending and receiving information online a breeze. But there is also the threat of unauthorized viewing, data tampering, and phoney messages. Surprisingly, a lot of business owners do not fully understand how to use security t…
With more and more companies allowing their employees to work remotely, it begs the question: What are some of the security risks involved with remote employees and what actions should we take to secure them?
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
We’ve all felt that sense of false security before—locking down external access to a database or component and feeling like we’ve done all we need to do to secure company data. But that feeling is fleeting. Attacks these days can happen in many w…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question