modem causes domestic phone system to "short out"

Owner of Dell Inspiron 8200 Laptop
Laptop worked fine in other location; moved laptop with other personal belongings, in auto.

phone system had been turned off for months.  Phone tech comes to turn on phone system.  Owner connects power to laptop, attaches modem cable, turns computer on, attempts to access ISP [ AOL ].  Phone system goes out.  Phone tech says the modem caused a short circuit in the phone system.  

Have you ever heard of such a thing?  

Modem electronics are built into motherboard.  My plan is to put a pcmcia modem into the laptop & give things a try.  

Any other suggestions?  

Ed
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edx15Asked:
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rshooper76Commented:
I have never heard of a modem shorting out a phone system unless you tried to connect it to a digital line, any good phone tech woudl have pointed out that you shoudn't do what you were doing in that case though.  I would make sure you actually have a analog line to the phone system, and that the phone system is configured correctly.  
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edx15Author Commented:
rshooper76:  
Thanks for the information.  

What do you mean by: the phone system is configured correctly."?

Ed
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IanThCommented:
That the port that you connect the modem to is a analougue line not say a pbx or proprietry port
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IanThCommented:
sorry disregard my last post I didn't see domestic until just now

But what it could be if it was faulty say is send a wierd tone down the phone that causes the other phones connected to the same line to misbehave
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edx15Author Commented:
IanTh:
Thanks.  

Makes sense to me.

All I know about is electricity is:
E=I x R

Power = I x R squared

All I know about electronics is that transistors turn on & off.  

I know a bit more about computers.  

My plan is to put a modem in the pcmcia slot & give it a go.  

I'll report back with the results.  

Ed

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willcompCommented:
Short answer.  Yes a failed modem can render phones inoperable.  Have seen it several times.

Dalton
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stockhesCommented:
Then it must be a crappy phone system

A normal Public POTS (analogue) system operates at 48/24 volts and ringing voltages around 100 volts
ISDN also operates in the 50 to 100 volts environment from exchange to NT on the S-bus however voltages are lower 12/24 volts.

But many Digital Residental Gateways(DRG ) converting IP based protocols to analogue Pots lines are really crappy electrically speaking.

 
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willcompCommented:
Problem is that a failed modem can give an off hook signal.  Then no phones work since a phone is "off hook."  All you have to do is disconnect modem and voila, phones work.  Can be caused by modem failing to hang up and reset or just by being connected (assume that is due to an internal open loop in modem).

So, doesn't have be a crappy phone system, just a crappy modem.
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stockhesCommented:
Oh i see

I interpreted as if the Phone system ceased to work and had to be repaired
But then again thats life with daisy-chaining:-)
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edx15Author Commented:
Turns out the modem had died this summer, in another state.  The customer unknowingly plugged the phone line into the defective rj - 11 port.

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IanThCommented:
why didn't I get any points then as I said it was probably faulty
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IanThCommented:
the modem that is
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edx15Author Commented:
my mistake, IanTH.  
I thought I had awarded you 75 points.  

I"ll contact EE admin & add 75 points for you.  

Ed
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IanThCommented:
Ta
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edx15Author Commented:
ta?
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IanThCommented:
Short for Thanks in uk as in ta very much - thanks very much
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edx15Author Commented:
That's All, Folks.

TA
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