ArcServe 9.0 on Windows 2000 Server

Posted on 2004-11-22
Last Modified: 2010-04-03
I was recently asked to evaluate my companies tape backups and to make any necessary changes. I have no familiarity with ArcServe since I have always used Veritas Backup Exec in the past. I noticed that the backups have not run in several weeks which was shocking to say the least and that there is a job that I cannot get to clear. It simply says that the job is stopping but thats it. I haven't been able to remove/delete this job from the manager. I have tried disabling the 3 arcserve services (tape, engine, database), and the asrunjob.exe is still running. I am thinking that I need to kill this process, but I may need something like pskill.exe to accomplish this. I am also wondering if there is anything else I should watch out for when using ArcServe.. any pointers? etc..

Question by:BrianSimon

    Expert Comment

    I've had the same issues in the past.  I've had to go into the services applet and stop ALL of the CA services from running.  Once they are all stopped then I restarted them one by one.  That has taken care of the issue about 95% of the time.  There have been occasions where I needed to restart the server in order to kill the job....

    Expert Comment

    You are accesing the server using WTS (windows terminal server)?
    Sometimes with Arcserver there are message that can only be see from the local console (for example tape full, insert another tape) until you don't make an OK to this message the job does not end.
    LVL 22

    Expert Comment

    Killing the process might leave ARCserve in an unstable condition.

    configure the services to start manually
    restart the system
    go into the delete the queue it is the directory labled 00000001.qsd
    startup ARCserve, the queue will be automatically recreated
    recreate the job

    Background info on ARCserve
    The Job and Tape Engines have debug modes that can be enabled via the Server Admin.
    don't leave the tape engine in debug,
    The Admin guide is pretty good and is on the CD,
    The online help is pretty good also, for example it has all the errors listed.
    online support is at
    If the company has an active contract with CA then you can probably get a free upgrade to 11.1.

    Author Comment

    I just went ahead and scheduled a reboot of the server, and this resolved it like I figured it would. All other attempts failed. :-(

    Author Comment

    Can't figure out how to close this though....... :-/

    Accepted Solution

    Closed, 200 points refunded.

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