Outlook 2003 Exchange 2000 over VPN


I have a client with a VPN from his home to his office.

What i was wondering is there anyway of connecting his Outlook to his exchange server at his office.

I have tried adding it the normal way by configuring it to connect to the server name (and IP) but neither of these connect.

I can browse the servers file structure, so i no there is no problem with the VPN.


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Karen FalandaysTraining SpecialistCommented:
Hi Ti, I'm missing something. When client uses VPN, it should act as if he is on the LAN and connect to the exchange server. Tell me more about what is not happening here
If he is on VPN, go to start > Control Panel > Mail
When you get the pop-up called "Mail Setup - Outlook" click on "Email Accounts"
Go to "view or change existing accounts"
If you do not see an entry in there for "Microsoft Exchange Server" than he doesnt have exchange set-up for outlook; and you need to create one.
if he does have that entry in there, hit the change button and try the FQDN in there (Fully Qualified Domain Name) that should take care of your problem or give you a place to start
timb551Author Commented:
I have tried putting in the fully qualified domain name ie (servername.domainname.co.uk)

but that doesnt seem to make a difference.  Should the PC be part of the domain?  or is leaving it in a workgroup ok?
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well technically speaking, the user will be authenticated to the domain once they are joined to the VPN, however, have you set this person up within Active Directory on the office system so that they can even access VPN and email and other portions of your internal network?
That is sort of a must, you have to create the user in AD before they can be authenticated for VPN.
Let me know,
timb551Author Commented:
I am going to take the PC into the office and join it to the domain.  then make sure i can log on locally.  Then try and recreate the VPN and see if that works.
Is the user part of the Active Directory Infrastucture? (more importantly are you the network administrator?)
timb551Author Commented:
yes and yes.
In active directory users and computers, under the user properties you will see a lot of tabs. Navigate to the "Dial-In" tab.
From there the first set of options is "Remote Acess Permission (Dial-in or VPN)" make sure this is set to "Allow Access" for that particular user.
Also, are you using Microsoft Routing and Remote Access (RAS) to do the VPN connection?

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Try to create an entry for the host name of the Exchange server (not FQDN) in the local HOSTS and LMHOSTS files of your client.
You could also edit the hosts file on the client pc, adding a line with the Exchange server name and IP address.
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