This issue seems to be for all computers which have office 2003 installed on them in my network(about 6).They are on various new Dell Dimension PCs. The network is on NT4 and doesnt have any real restrictions for User accounts. The issue came up last week when a user worked all day on Excel but accidently closed it without saving. I had enabled the save feature for every ten minutes. When I went to the location of the file restore on her PC, there were no files to restore. Upon further investigating, I discovered that there weren't any autosave/restore files for Word either. I decided to look on the other Dimension PCs as well and the same story . The autosave appears to be enabled but no files are being saved. Does anyone know what could be causing this issue? Thanks.