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XP in re-boot loop after running checkdisk

Posted on 2004-11-23
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Last Modified: 2008-02-01
I have an XP computer that will boot to the menu asking how to start (Safe mode, Normal, etc) and no matter what option is selected it starts to boot rolling thru several lines and then will suddenly reboot.

The user claims this started happening when he started the computer this morning and it did a checkdisk.

Anybody give me an idea how to recover here and get him back up.

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Question by:williamconrad
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by:SheharyaarSaahil
ID: 12659594
Hello williamconrad =)

Insert the WinXP CD and boot into Recovery Console !!

For more info. on how to boot into Recovery Console, go here and click on
How To Access Recovery Console:
http://www.webtree.ca/windowsxp/repair_xp.htm

after entering there, when u will get the C:\Windows, type the following two commands and hit Enter after each line !!

chkdsk /r   (dont cancel if it takes too long, just wait until it finishes)
chkdsk /p   ( or if it gives an error then use /f switch)

After that type exit and hit enter, system will restart, take out the XP CD and check if same problem ??
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by:SheharyaarSaahil
ID: 12659609
If still face the same issue, then try disconnecting all the ecternal devices and extra cards from the system and check if it can make any progress ??
If it Does then great, otherwise do a quick repair install to sort out the issue :)

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP:
http://support.microsoft.com/?kbid=315341

How to Perform a Windows XP Repair Install:
http://www.michaelstevenstech.com/XPrepairinstall.htm
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Author Comment

by:williamconrad
ID: 12660041
SheharyaarSaahil,

Thanks for the quick answer.

I am in the process of running chkdsk /r and it is taking a long time (30 minutes so far).
A line saying "The volume serial number is 48c-7-fc6b" appeared after typing the command. Since then nothing and no cursor.

This seems a bit long even for this P4 1.7gHz  40 GB drive. I neither see nor hear any hard drive activity. Am I "hung" or just inpatient?

If  hung, do I just power off the computer or is there a better way?

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by:SheharyaarSaahil
ID: 12660297
hmmmmmmmm is it stucked still ??
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by:williamconrad
ID: 12660437
Yes... 1hr 20 min now.
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by:SheharyaarSaahil
ID: 12660486
how old is your hard drive..... looks like it has some problem :-?
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by:williamconrad
ID: 12660510
About 3 years.
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SheharyaarSaahil earned 2000 total points
ID: 12660525
hmmmmm quite old.... now do one thing... download the proper tool for your hard drive from the list below, and then try to run it to check your hard drive's condition..... report back what it came with ??

Fujitsu >> http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic
IBM and Hitachi >> http://www.hgst.com/hdd/support/download.htm#DFT
Maxtor/Quantum >> http://www.maxtor.com/en/support/products/index.htm
Samsung >> http://www.samsungelectronics.com/hdd/support/utilities/utilities_index.html
Seagate >> http://www.seagate.com/support/seatools/index.html
Western Digital >> http://support.wdc.com/download/ >> www.westerndigital.com
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Author Comment

by:williamconrad
ID: 12660730
Ran the "Quick" test on Western Digital drive. Gave an error 7 "Read Element Failure".

Instructions are to backup data and  run "Extended" test or "Media Scan" to resolve the issue.
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by:SheharyaarSaahil
ID: 12660740
as i was afraid of.... =\
so what's your planning now to backup the data.... slaving the drive in another system ??
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Author Comment

by:williamconrad
ID: 12660871
First I will find out if the user has any data on the drive that he cannot afford to lose. If not, I'll get a new drive and install windows and his programs on it. If he does, slaving it will be my first choice. Do you have another idea ?

Hopefully there is enough drive left  to get to the data.

Thanks for your assistance.
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by:SheharyaarSaahil
ID: 12660909
>> Do you have another idea ?
I do have..... like we can try to use a bootable cd like Knoppix or Bart's PE to enter in the OS for backing up data.... but i dont want to try these methods as the problem here is with a failing hard drive.... and im afraid that if we continue to work on this hard drive..... we will make it unusable even from the other system to retreive any data! =\
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Author Comment

by:williamconrad
ID: 12660958
Will find out from user tomorrow if there is data wortth the time and effort to recover.

You get the points and my thanks.
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by:SheharyaarSaahil
ID: 12660961
well its my pleasure..... Cheers ^_^
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