word 2000 not selecting correct paper feed after inserting an envelope into document

Posted on 2004-11-23
Last Modified: 2013-12-15
We are using word 2000 and an hp 4050TN printer with an envelope feeder and duplex option. Tray 2 is plain paper, Tray 3 is letterhead. Printer properties show the second tray, the envelope feeder and the duplex unit. Paper selection is automatic

When you create a document - 2  pages - selecting first page to print letterhead (tray 3) , second page to print plain(tray 2) - works fine.

Add a envelope ahead of page one, and all pages print onto letter feeds - page 1 , 2 ,3 etc. Selecting manual feed for letthead disables the automatic feed of letter stock and rest of document prints correctly.

Tried current print drivers, pcl 5e, pcl 6 - same issue

Stumped on this one...
Question by:jabath
    LVL 91

    Accepted Solution

    Here some things to try out :
    test the printer on another system, to define if it is a printer problem, or a system / software problem
    uninstall the printer  + software completely, reboot and reinstall again
    LVL 9

    Assisted Solution

    by:Lieven Embrechts
    I had the same issues with 4050TN, 4200TN, 2100TN etc. Here's how i managed to solve it:

    - use the postscript driver (PS), i have better results sending to individual trays with the PS driver.

    - in the printer properties, set all the correct page size for each tray but do this in every possible corner of the driver(advanced, default, etc).  Depending on the driver you can find the same settings 3 times.  When they are all correct, trays behave ok.

    This works for me, hope it helps for you too.
    LVL 9

    Assisted Solution

    We had a similar problem with Office 2003. I can't be more exact but I know the problem was definitely with driver file setup.

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