Text missing in body of email when recieving Word attachment

Posted on 2004-11-24
Last Modified: 2008-03-06
Whenever I get an email with a word 2k doc attached, the text in the body of the email is missing - I am using office 2k so not a compatability issue.  If i get sent a excel spreadsheet its fine. Please help as never seen this before
Question by:futuregate
    LVL 49

    Accepted Solution

    Please request Mod to move this question over to Word TA or Office TA.

    Tell us more about where you get your email ie in Email client like Outlook or Outlook express or web based email ?

    Do you just save the attachment and view the Word document or you open it from email and view it . Does it make a difference either way.

    Can you create a new word document in your machine and are you viewing it fine

    Does it happen only if you get word document through email or even if you copy a word document from floppy or CD, you are having issues viewing it

    Is your office fully updated and if not , update it

    If you receive word document from a different person in email , is it fine. If that is the case , check with the person from whom you are getting a troubled Word document.

    May be the font that the sender has used is not in your system .. Check that too

    LVL 8

    Expert Comment


    Try Zipping up your Word Doc before sending!

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