Text missing in body of email when recieving Word attachment

Whenever I get an email with a word 2k doc attached, the text in the body of the email is missing - I am using office 2k so not a compatability issue.  If i get sent a excel spreadsheet its fine. Please help as never seen this before
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Please request Mod to move this question over to Word TA or Office TA.

Tell us more about where you get your email ie in Email client like Outlook or Outlook express or web based email ?

Do you just save the attachment and view the Word document or you open it from email and view it . Does it make a difference either way.

Can you create a new word document in your machine and are you viewing it fine

Does it happen only if you get word document through email or even if you copy a word document from floppy or CD, you are having issues viewing it

Is your office fully updated and if not , update it

If you receive word document from a different person in email , is it fine. If that is the case , check with the person from whom you are getting a troubled Word document.

May be the font that the sender has used is not in your system .. Check that too


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial

Try Zipping up your Word Doc before sending!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.