two little blue arrows on the bottom left of the "My Documents" folder, and every file and folder inside it.

Posted on 2004-11-24
Last Modified: 2012-08-14
All of a sudden for no apparent reason, my bosses "My Documents" folder (and all files and folders inside) now has two little blue arrows at the bottom left of the icon & every file/folder inside. My research keeps pointing me in the direction of outlook. Something to do with making files available offline and synchronization, but Im not sure if Im even on the right track. So Ive decided to spend the money and trust in experts exchange. Lets see if its as good as I hope it is. Please help! Thanks in advance.

So heres exactly what happened, although most of this is probably irrelevant.
Bosses hard drive starts ticking yesterday morning. Not too big of a deal because her "My Documents" folder is stored on our server. So all I had to do after buying a new drive and installing XP Pro was to right-click the local "My Documents" folder and point it to the one on the server. Peace of cake as Im sure you know. When i did it, I honestly cant remember if the blue arrows were on all the icons immediately, she brought it to my attention this morning so Im doing my best to get rid of them.

System is using Windows XP Pro with Microsoft Office 2003.
Question by:dukeboy0169
    LVL 17

    Accepted Solution

    Yes dukeboy, you are correct. This computer has now been enabled for offline use, and the icons are indicating which files are available. Here is some help from Outlook Help screen:

    If you have set up Microsoft Outlook to work offline (offline: In reference to one or more computers, not being connected to a network.), you can delete all items (item: An item is the basic element that holds information in Outlook (similar to a file in other programs). Items include e-mail messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.) from the Offline Folder file (.ost) (Offline Folder file: The file on your hard disk that contains offline folders. The offline folder file has an .ost extension. You can create it automatically when you set up Outlook or when you first make a folder available offline.). However, this procedure does not delete items saved on the server.

    In Mail, in the Navigation Pane, right-click Inbox, and then click Properties on the shortcut menu.
    On the General tab, click Clear Offline Items.

    To delete an item from both the online and offline folders, select the item, and then press Delete.
    If you are using a Microsoft Exchange Server e-mail account in Cached Exchange mode, only the selected folder will be cleared from the local Offline Folder file (.ost). The items on the server will be downloaded again to the .ost file on the next synchornization if the folder is selected under Folder Options in Send/Receive Settings for the Exchange account.

    Author Comment

    Thanks so much for the reply, but the only thing that seems to be an actual step I can take towards resolving the issue is right-clicking the inbox, going to properties, and unchecking that box that doesnt even exist. Am I doing something wrong? There is nothing under the general tab in properties that says "Clear Offline Files". Very strange... Also, if the computer has been enabled for offline, how come its just her "My Documents" folder and everything in it that has the arrows? (are offline) Does XP have some kind of default setting where if files are restored from a network those files are automatically enabled for offline use? TIA!
    LVL 17

    Expert Comment

    OK, I misunderstood. This is offline files in documents. Choose Start, My Documents
    from the menu choose tools, folder options
    check the offline files tab
    disable offline use
    Is this the issue?

    Author Comment

    yep thats definetly the spot. however it seems to me that by enabling this option, it would make all files available offline. in my case, it was just the "my documents" folder. is that the only folder it enables? I wont be able to check my bosses computer and actually see if she enabled offline viewing in folder options until monday, but Im 99% sure she didnt and no one else could have. Which is weird one day after a new OS install. Let me post how I resolved the issue. It may help one of you reading this in the future. I went to the server, copied her "my documents" folder, pasted it somewhere else, deleted the original, and pointed her computer to the new one. no more arrows, everything works fine. probably not the most accurate solution but until Im convinced that the "my documents' folder is the only folder that becomes available offline OR there is a way to choose which folders you want to make available offline. look forward to hearing a response, and for anyone deciding whether or not to join this site, you cant go wrong. LJ
    LVL 76

    Expert Comment

    by:David Lee
    Are you using folder redirection?

    Author Comment

    not sure...

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