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PC reboots when graphics drivers are installed

I have a brand new PC with an Asus P5GDC-V Deluxe motherboard with a Pentium 4 (775) 3.4 GHz processor.

The problem started when the PC was brand new, it booted up fine into Windows and was happy until I changed the screen resolution from 1024*768 to 1280*1024 at which point the PC would reboot, it would then got stuck in a cycle of restarting windows to the point before the welcome screen and promptly rebooting again.

The PC went back to the manufacturer and had the CPU, Motherboard and Memory changed, the problem still persists!

I want to try and avoid sending it back again (new toy and all that!) so I deleted the hard disk partition and re installed Windows XP professional. I have installed drivers step by step, creating a restore point at each stage. Everything works fine with the graphics - it will display the 1280*1024 quite happily until I install the Intel 915G chipset graphics drivers. They install OK (the latest version is build 3943) and prompt for a reboot. When I reboot the problem reoccurs - just before it boots into the Welcome screen, the PC reboots.

Interestingly as well, if I have the resolution at 1024x768 and run DXDIAG it reboots at the third test (full screen mode).

I have tried everything I can think of!


Anyone any ideas?
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pauldonson
Asked:
pauldonson
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2 Solutions
 
techsupport101Commented:
There seems to be a conflict with the chipset drivers and video card drivers. Refer to your computer's
manual to determine the type of video card in your system. Visit the manufacturers site, ie. http://
www.nvidia.com, http://www.ati.com/, etc. and download the latest product drivers. Then visit
http://www.intel.com/ and download the most current version of the motherboard's drivers from
ASUS. This should resolve the problem.
-Good Luck! Hope this helped!
techsupport_[101]
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danielwpcCommented:
Is it possible to get another video card to test? I think you should ask the manufacture to swap another video card for you.
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bytes00Commented:
1st try to open up your cpu and locate the agp. try to determine whether the agp fan (located on the agp board) is working or not.

then if it is not working try to get a replacement. maybe it will work fine later.

else go back to the manufacturer, ask for a technicat test. eg : use another type of apg on your pc, and verify whether it hangs or not. if this solves.. maybe the old agp has defect on it.

notmally pc will hang due of agp chip working too much, thus making the chipset too hot.

else, maybe the chipset is not working.
-john
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zvitamCommented:
First of all the chance of a confict between Video & Chipset driver is small since the video adapter of 915G is part of the chipset.

there is no possibility of getting another video adapter ( actually is was replaced already...) since it's integrated on the motherboard.

I suggest to updating the BIOS if it is not updated (Actually is seems ASUS messed around with the BIOS of this new motherboard the most update version is 1005 :) )

You can get an updated BIOS here:

http://www.asus.com/support/download/item.aspx?ModelName=P5GDC-V%20Deluxe&Type=All

hope that helps,
Zvitam
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pauldonsonAuthor Commented:
zvitam, I have now updated the BIOS and the problem still persists.

You are correct the graphics controller is integrated on the motherboard.

Does anyone else use this motherboard and the onboard graphics without any problems?

Any more ideas anyone?
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zvitamCommented:
Have you tried clean re-installation of your OS ? (To eliminate the possibilty of software conflict)
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pauldonsonAuthor Commented:
Yes I deleted the windows partition and started again. The only device I have installed (that Windows didn't do automatically) are the onboard sound and network adapter.

Are you familier with the BIOS settings on this motherboard? There is lots to change and some of it I'm not sure about, I have disabled the overclocking features but that is about it.

I notice the Processor is running at 60 C and the motherboard at 50 C, are these temperatures normal?
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Diane258Commented:
I have seen this problem before and in my case it was three fold.

to solve this problem I:

1) Format/Reinstall WindowsXp
2) Update the drivers from the windows update site(Get  all the updates)

I belive that was it, i don't remember installing chipset drivers tho...tell me how that works out
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Diane258Commented:
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nobusCommented:
That is weird, i have installed some of this exact model myself, without problems.
As the video is onboard, you should not have any problems with installing the drivers.
But, did you install the inf drivers first? (before the graphics?)
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pauldonsonAuthor Commented:
Yes I installed the inf drivers first, rebooted as requested
Then I installed the Graphics driver (the one stated in Diane258's post above).
The system works fine at 32x1024x768 75MHz, If I run DXDIAG it fails at the third direct draw test (which is the first full screen mode test) - the PC reboots before the test shows on screen. Similarly if I increase the resolution it reboots as well.

At first I thought it would be hardware but since Motherboard, CPU and memory have all been replaced and the problem persists it perhaps suggests otherwise.

Could the PSU be the problem? Perhaps it isn't supplying enough power at the crucial time?

It is weird though that it is quite happy before the correct drivers are installed.

Any more ideas?
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nobusCommented:
what power supply do you have? you can calculate the needed one here :

http://www.jscustompcs.com/power_supply/      

BTW, did you change the drivers cd also? could be  a bad one, check if it is for the correct board
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pauldonsonAuthor Commented:
The power supply is a Tagan Switching Power Supply 380W (The website link you posted above suggested 240W would be enough) - so it seems the power supply is up to the job. Is there a way of checking that it is working correctly?

You refer to the drivers CD - I assume you mean the one that came with the motherboard. I only used that to install the network adapter drivers (which works fine). The other drivers I had downloaded from the Asus website.

The only other hardware not to be changed is the hard drive, is there any remote chance it could be that at fault? I have run chkdsk and it showed no errors.
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nobusCommented:
Well, 240 W is only the wattage, i should check the 12V rail consumption too (just add the 12 V power drain in Amps together from each device) and check that against what your power supply outputs; but i guess with a margin of 140W it should be ok.
As for the drivers cd, you could try those to see if you get any difference (uninstall first the software, driver and device, then reboot and install)
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pauldonsonAuthor Commented:
OK, I've now tried the drivers that were supplied as well as the ones of the websites. The problem is very persistent!

I have tried changing the memory allocations in the BIOS to some combinations recommended by Intel, this doesn't work.

Does the fact that the resolution is OK without the Intel drivers installed rule out a power problem?
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nobusCommented:
i would not think it would use more power, but it will use other lines on the mobo and video controller.
You can always send a mail to asus, in my experience, they reply within a day or 2.
One thing to try :

tr running the mobo OUT of the case, on a hardwood layer (NOT the static bag) and check if you get the same problem, maybe you put a standoff too much under it...
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pauldonsonAuthor Commented:
Right, your suggestion is a bit drastic for my taste!

I have, however, removed the side of the case and placed a desktop fan at the side of it, it will now boot up in 1280x1024! Success, of sorts...

It does still fail the third DXDIAG test though.

I'm getting desperate now...

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nobusCommented:
it looks like a temperature error, check the different temps in the bios
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pauldonsonAuthor Commented:
The Windows monitor (ASUS probe) is reporting CPI at 37c/98f and MB at 26c/78f

The bios reports cput at 49c/120f and MB at 26v/79f

Are these normal?

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nobusCommented:
feel once if the chipset is not heating, sometimes that can cause problems too.
BTW   >>    Right, your suggestion is a bit drastic for my taste   << Which one?
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pauldonsonAuthor Commented:
The one about taking the motherboard out!

I suppose my final option is your other suggestion about emailing ASUS.

Thanks for your help.
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nobusCommented:
>>> The one about taking the motherboard out!   <<
that's only 5-10' work ! you leave all devices in the box, lying down on the side, and the isolating board (isopropane white foam board) under the mobo, so you can connect to everything, but i understand; do not try that if you feel unconmfortable with it !
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crissandCommented:
Power source.
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nobusCommented:
you did connect the 4-pin power connector for the cpu , did you?
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pauldonsonAuthor Commented:
I didn't build it, it was bought like that - which four-pin connector do you mean? The fan is connected.
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nobusCommented:
Ther is a 4-pin plug coming out the power supply, which connects to the motherboard near the cpu
In many cases, wire colours are yellow and black
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pauldonsonAuthor Commented:
Yes that is connected. I have just noticed that if i do something cpu intensive that Sandra reports the power supply temp going from 20c to 56c!!!
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nobusCommented:
wow !
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nobusCommented:
i meant : wow !
and does sandra cool off later also?
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IanThCommented:
it sound like the agp controller on the motherboard has a fault
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pauldonsonAuthor Commented:
she does!
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pauldonsonAuthor Commented:
the mb doesn't have an agp controller, it is pci express and the graphics are on board.
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IanThCommented:
Still has a controller pci-e is just the bus

The problem could be then related to your ram as on-board video used your ram

Try reseating your memory dimms
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pauldonsonAuthor Commented:
ok, will give it a go
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nobusCommented:
i would not accept a new system with such troubles
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pauldonsonAuthor Commented:
I think you might be right
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wlennonVP of Domestic & Int'l OperationsCommented:
I do know that some of the early 915 chipsets we buggy, could be that you have one...

You may need to have them give you a new PCI Express Grapics card, your problem may just well be there, and return the Motherboard for replacement if needed.

Especially since all goes well until you install the chipset utility.

wlennon
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bytes00Commented:
if it's under warranty and guarantee period, the best action is to resend back the system and claim your rights, other than making changes or wasting money buying new devices.

else, if u trigger something wrongly, both guarantee and waranty will be null and void.

when u resend them back, advice them to make load performance test. the test is about loading performance trigger and bits checksum on your system. failure of devices can be seen on the screen. this normally takes a while to get the results.

-john
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pauldonsonAuthor Commented:
OK, thanks for the advice. I think it is going to be returned.
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