Error 1402

This seems to be a common problem, without a common solution.  I cannot install Office 2003, as I encounter "Error 1402".  I have looked at some of the solutions recommended and have tried deleting the files, adding permission and starting over, but with no luck.  The registry key in question does not appear to exist.  It is HKEY_LOCAL_MACHINE\Software\Classes\Software\Microsoft\MasterAggregatorForIPP\MSDAIPP\Providers\... In the regedit, there is nothing showing in the "second" software, and it cannot be opened.  Error message:  Error while opening key.

Is there a way to resolve this problem?  It was also affecting my Norton, but I have not tried to fix this yet.

Thanks in advance.
ThomasStanisAsked:
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Jeroen RosinkSoftware testing consultantCommented:
you migh try the solution mentioned at:
Error message: Error 1402. Could Not Open Key...
http://support.microsoft.com/default.aspx?scid=kb;en-us;303089

I hope this helps,

regards,
Jeroen
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ThomasStanisAuthor Commented:
Thanks Jeroen.  I just went through this, but no luck.
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Jeroen RosinkSoftware testing consultantCommented:
here another article which is almost the same but here also some lines are dedicated to the userprofiles. perhaps this might help you further. looking to your investigation towards the registry key than it seems very posible.

http://support.microsoft.com/default.aspx?scid=kb;en-us;302853

regards,
jeroen
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ThomasStanisAuthor Commented:
Jeroen, I went through the article and set up a new user account with admin functions.  Tried again to install, but no luck.  Regards, Tom
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ThomasStanisAuthor Commented:
Is there any way to clean a registry or just start over?  Would an upgrade to Windows XP Professional change the registry?
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Jeroen RosinkSoftware testing consultantCommented:
an upgrade to Windows XP would indeed change the registry. but I think it is better to install XP on a clean PC to obtain better perfomance of XP.

to clean the registry in artcile mentioned above it is explained how to do it for OS98, 2000 and ME.

Quit all programs that are running.
b.  Click Start, and then click Run. In the Open box, type the following and then click OK:
scanreg /fix
c.  Click Yes to restart the computer.
 
3. Click OK to restart your computer.

So Im not sure how many other programms you have to install. But I suggest to start over with a clean system. this might avoid problems in the future.

regards,
Jeroen
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ThomasStanisAuthor Commented:
Jeroen,

I tried to clean the registry, but I do not have scanreg on my PC, I do not think it applies to XP.  To start over, I should back up my files, reformat the drive and then reinstall, correct?

Tom
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Jeroen RosinkSoftware testing consultantCommented:
I still cannot believe that reinstalling a machine would be the solution.

did some search and found an article where the same registerkey is entered as you described.

perhaps the renaming issue works for you also:
http://groups.msn.com/windowsxpcentral/securityalerts.msnw?action=get_message&mview=0&ID_Message=7876&LastModified=4675462896537158269&all_topics=1

regards,
Jeroen
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ThomasStanisAuthor Commented:
Jeroen,

I read through this article, but could not see where the renaming would apply.

Tom
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Jeroen RosinkSoftware testing consultantCommented:
reading that article the registry keys should map your actual location so I think you have to ty to edit the path setting of the keys mentioned there:

from artile:
The offline files should be stored here:
C:\Documents and Settings\All Users\Application Data\Microsoft\MSDAIPP\OFFLINE\
 
You will need to edit these registry keys to change the folder:

HKEY_CLASSES_ROOT\Software\Microsoft\MasterAggregatorForIPP\MSDAIPP
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Software\Microsoft\MasterAggregatorForIPP\MSDAIPP
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Jeroen RosinkSoftware testing consultantCommented:
I suggest points to me (roos01). Although I hoped Thomas would react with his results.
He asked about where the renaming should be done and give him the location in the registry where it should be done. Still I'm curious if the solution worked.

regards,
Jeroen
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