Hard Disk failure running Win 2000

Hi Guys - my computer (well my friends whose I was trying to fix!!) when I start it up is coming up with "Primary master hard disk failure" and "Primary Slave hard disk failure" and making this horrible clicking noise. It cant book so I use the 4 floppy boot disks and once it's on the final one and is trying to setup the win 2000 setup is comes up with the following stop error:


I really dont know what to do to fix it and cause its someone elses computer its quite urgent I get it working again..

Hope you can help?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Lee W, MVPTechnology and Business Process AdvisorCommented:
If it's making a clicking noise, it's pretty much dead.  Odds are quite good YOU will never get data off the drive again.  If the data is THAT important, then you can send the disk away for data recovery, but this is not cheap - typically $500-$3000.  (I once called support with the system clicking and I didn't have to describe the problem.  They heard it over the phone and told me, "So you need a new disk").
i have on a few occasions when faced with a clicking drive let the drive cool down completely leave the side of the system off with a fan blowing into it for added cooling.

then boot to a windows 98 cd or boot disk regardless of the installed O\S
get to a command prompt and start copying the data from teh failing drive to a good drive, was even able to ghost a drive to a new drive once.

but once the drive heats up and starts cliking you will have to shut down and let it col off again.

and with each try the usable time got shorter.


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Advice as above really.

The only thing I would suggest before you bin the HD is:

Obviously buy another HD anyway...this one is dead....
Plug the new HD into the machine along with the dead one as the slave.

See if you can copy any data from the dead one to the new one.

Wayne BarronAuthor, Web DeveloperCommented:
All this information is execelent, and is what I would have recommended if I would
have posted before anybody else.

What size if the drive?
If it is HUGE, over 40Gigs. How many partitions are on it?

Anyway, check this link our, Though I think that your question is basically answered already.
But you can take a look here.


Also, on the clicking drive.
Do what [katacombz] suggested.

Take Care
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 2000

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.