Hey guys i work at a pretty small hospital with a very slim IT dept. Everyone does their own thing. Anyway our web guy that handled our webdesign and also handled our web content filtering with websense was let go on bad terms etc.. Anyway now he will not return any calls and told a mutual friend good luck on trying to get in to change anything. Well apparently before he left he blocked some of the education depts online learning sites which is very vital with all the HIPPA training and such that is out there. I am the Network Admin and never have had to deal with the Websense. We always just told him what we needed and it got done. My question is how can we get past our current password that is on there and reset it or maybe even go about it to add an additional user so we can operate. I am really stuck here and need some help. The Edu Dept has Administration riding my butt ! Please help !
As of right now we have no way of getting into the Websense Manager to be able to control what we need to.