jjeffords
asked on
How can i recover or override the Websense Manager Password
Hey guys i work at a pretty small hospital with a very slim IT dept. Everyone does their own thing. Anyway our web guy that handled our webdesign and also handled our web content filtering with websense was let go on bad terms etc.. Anyway now he will not return any calls and told a mutual friend good luck on trying to get in to change anything. Well apparently before he left he blocked some of the education depts online learning sites which is very vital with all the HIPPA training and such that is out there. I am the Network Admin and never have had to deal with the Websense. We always just told him what we needed and it got done. My question is how can we get past our current password that is on there and reset it or maybe even go about it to add an additional user so we can operate. I am really stuck here and need some help. The Edu Dept has Administration riding my butt ! Please help !
As of right now we have no way of getting into the Websense Manager to be able to control what we need to.
Thanks
As of right now we have no way of getting into the Websense Manager to be able to control what we need to.
Thanks
SOLUTION
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If you dont remember the WebsenseAdministrator password please follow the instructions below to reset it
Step 1: Stop all of the Websense Services on the Server you are working from:
Step 2: Please go into the Program Files\Websense\bin\ folder
Step 3: Open the Config.xml with Notepad or a similar text editor.
Step 4: Once the Config.xml is open please do a search for the phrase "K2097153"
Step 5: Edit the found container, removing all characters between these tags:
Example: <data name="K2097153">B71368719A CDE9464810 4686B2C44D D51E4F3E32 C76A3B</da ta>
Step 6: Save the Config.xml file
Step 7: Rename the "config.xml.bak" (also in the bin folder) file to "config.xml.bak.original"
Step 8: Start all of the Websense Services
Step 9: Open the Websense Manager; you should be prompted for a username and password.
this works
Step 1: Stop all of the Websense Services on the Server you are working from:
Step 2: Please go into the Program Files\Websense\bin\ folder
Step 3: Open the Config.xml with Notepad or a similar text editor.
Step 4: Once the Config.xml is open please do a search for the phrase "K2097153"
Step 5: Edit the found container, removing all characters between these tags:
Example: <data name="K2097153">B71368719A
Step 6: Save the Config.xml file
Step 7: Rename the "config.xml.bak" (also in the bin folder) file to "config.xml.bak.original"
Step 8: Start all of the Websense Services
Step 9: Open the Websense Manager; you should be prompted for a username and password.
this works
jrosha- you are the best. Thanks!
Another thing that is non-technical is work through management to pressure the joker to get you the password. Every minute that the Education Department can't get to their material, is adding up on his tab. I'm sure that he has already crossed from criminal mischief into a felony charge. I'd ask your manager to have payroll to hold his final check, if that is to late don't worry about it, have the hospital's attorney give him a ring and remind him of the consequences such actions can carry. It doesn't matter if he denies any wrongdoing, he isn't going to want to get any more calls from the lawyer or have the lawyer tell him the next time, it will be a knock on the door by the sherriff.
I hope something works out quickly for you! Sorry I can't give you a quick here's how to do it.