Remote Desktop Connector

Posted on 2004-11-26
Last Modified: 2010-04-19

We are having problems using Remote Desktop Connector to connect to various servers on the Internet. We only have problems connecting to servers which are on an ADSL connection, Leased Line servers work fine.

We use PlusNet as our ADSL provider and when I open remote desktop connector and put the server address in and select connect, sometimes the login screen is displayed, but sometimes the connector reports that it timedout waiting for a response. When I am able to login to a server the connection is very unstable, it often reports it is attempting to reconnect and the screen goes grey before coming back and working for 2-3 minutes then the same message is displayed.

I am told this is due to the strucutre of the ATM network and that the RDP packets dont like being split up as they travel accross it. Interestingly enough I dont experience this problem when I connect to ADSL using a different provider.

I have also been told that changing the MTU on the server I am trying to connect to will resolve this problem, though I have tried this and it hasnt made the problem any better. Is it just a question of trying different MTU settings, or is there something else I can do to solve this.


Question by:ttnetworks
    LVL 5

    Accepted Solution

    what MTU size have you tried?

    Author Comment

    LVL 5

    Expert Comment

    try 1400

    Author Comment

    Same error using 1400 and 1430.

    I assume its just the MTU I need to change, and theres nothing else that might cause this problem ?

    Featured Post

    Threat Intelligence Starter Resources

    Integrating threat intelligence can be challenging, and not all companies are ready. These resources can help you build awareness and prepare for defense.

    Join & Write a Comment

    Preface Having the need * to contact many different companies with different infrastructures * do remote maintenance in their network required us to implement a more flexible routing solution. As RAS, PPTP, L2TP and VPN Client connections are no…
    Recently, I had the need to build a standalone system to run a point-of-sale system. I’m running this on a low-voltage Atom processor, so I wanted a light-weight operating system, but still needed Windows. I chose to use Microsoft Windows Server 200…
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

    730 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    15 Experts available now in Live!

    Get 1:1 Help Now