Need to see what user is doing for offsite support via remote desktop

Remote desktop is a handy little too, especially for me, who's an offsite contractor.  But occassionally there will be times when a user wants me to see something on their screen and I'm not able to, as it seems that remote controlling their desktop via terminal services creates a separate desktop for me to work in simultaneously.  Is there any way that I can see what they're doing and control their mouse/keyboard using remote desktop?  Thanks.
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Lee W, MVPTechnology and Business Process AdvisorCommented:
I've never used it, but I believe the user can "request assistance" through remote assistance.  This I believe does what you are requesting.

As an alternative, you can use VNC on the systems

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lee is right
if u have msn messenger on ur end and other end , using remote assistance he shud be able to see what u r doing. thats how i have worked.
other way of u seeing what he is doing shud also be possible. try and see
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