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OL2000, splash screen stays on, app never opens

I have Outlook 2000 on a Windows 98 PC, it never opens, only shows the splash screen.  I have uninstall and reinstalled Outlook, rebooted the WS, scanned for viruses, checked network connectivity, all is well.

I looked here on EE, but could not find a viable solution.

Any one have an idea to why this is happeining?

TIA,

JUess
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JessP
Asked:
JessP
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1 Solution
 
sunray_2003Commented:
have you tried to open OL in safe mode , start > run > outlook.exe /safe
if yes , go inside , go to help menu and do a detect and repair and see if that helps.

if that doesnot help , try to go to control panel > mail > and see if you have show profiles.
if you have it , click on it and create a new profile
now open outlook and see if you are getting a prompt to go inside that new profile and see if you can enter into it

SR
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JessPAuthor Commented:
sunray:

I couldn't log in, in SAFE MODE, but I created a new profile and got into it, but it seem to already be properly configured.  I still just get the splash screen.

Jess
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sunray_2003Commented:
going into new profile, did  you import the PST file and also created email account and does everything work fine.
if that is the case then go to show profiles and remove the old profile  and see what happens.

make sure to backup all outlook data before removing the old profile.

also make sure ur outlook is fully updated
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JessPAuthor Commented:
Sunray:

I can't get Outlook to open, to try some of the other processes you suggested.  I have Uninistalled and Reinstalled Outlook 2K, and it still just shows the splash screen.  I when to MAIL in Control panel, created a new profile and that also did nothing.  Remember:  Windows 98 OPR SYS.

I did not Import the .PST file, I will try that next and get back to you.

Jess

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JessPAuthor Commented:
sunray:

OUTLOOK is not even opening, I have tried uninstalling/reinstalling with no success.

HELP!

Jess
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sunray_2003Commented:
not even in outlook's safe mode ?

did you create a new outlook profile and does it open in that ?

can you check in ur task manager if many outlook.exe processes running ?

can you login to the safe mode in ur macine and try there
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JessPAuthor Commented:
I did create another profile, and that did not open Outlook, I will try the two other things asap and get back to you.

THANKS
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JessPAuthor Commented:
The user can get onto Outlook and get her  E mail on a different machine.
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sunray_2003Commented:
The user can get onto Outlook and get her  E mail on a different machine.

is it a domain computer ?
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JessPAuthor Commented:
We only have one Domain.  This computer is in that domain.
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JessPAuthor Commented:
SUNRAY:

I fixed it.  Here is what I did:

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.

THANKS SO MUCH for your help, you are sharp.  Hope to see you again around EE

REGARDS,

Jess
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sunray_2003Commented:
Glad you got it fixed and thanks for ur nice words
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