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500pnts: VPN disabled my printer!

Posted on 2004-11-26
Medium Priority
Last Modified: 2012-06-27
Hi there,

I installed Cisco's VPN software on my PC to connect to a partner's website. On this machine (WinXP Pro) I connect to a USB printer: HP PSC2210.

Before I installed the software, the printer (all-in-one) worked fine. But after, I cannot print ("This document failed to print"), cannot scan or anything else but the printer spooler does still show (with an error) and the "Safely Remove Hardware" icon in the taskbar for the built-in 4xcardreader is also still there.

I removed the VPN software (even though the error was also there when not connected via VPN), tried de- and reinstalling the printer drivers but that all didn't help!

I'm sure the VPN software screwed up some very deep printer settings, but I wonder what those might be. Browsed around on the web and see talk of 'tunnels' etc. but that is a bit over my head.

Help very much appreciated!
Question by:vpikula
  • 2

Accepted Solution

mivbinfotech earned 2000 total points
ID: 12697725
actually the VPN did not screw up anything you just need to reinstall your USB drivers

just go to device manager

like this

controlpanel>System>Hardware>Device Manager

then Universal Serial Bus Controllers

then uninstall everything you see under this section then restart the PC USB should be back and running


Author Comment

ID: 12697765
Thanks, that worked for me!

Expert Comment

ID: 12697879
actually th VON messed some drivers that caused the issue

GR8 its up now

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