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Stop error 0x8E on XP shutdown

Posted on 2004-11-26
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Stop error 0X8E on XP shutdown -

I get a stop error on XP shutdown ONLY and it resembles always a BCCode : 1000008e     BCP1 : C0000005   For ex :
BCCode : 1000008e     BCP1 : C0000005     BCP2 : 00000000     BCP3 : A97ECB5C
BCP4 : 00000000     OSVer : 5_1_2600     SP : 1_0     Product : 256_1


My system restarts automatically and I have to put my laptop to sleep always. I tried all driver updates, BIOS updates and repairing the OS but to no avail. The OS is XP SP1.

Please help me fix this shutdown problem and of course this stop error on shutdown.
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Question by:praveenz
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cpc2004 earned 750 total points
ID: 12684672
Check system event log and look system event 1001.
Control Panel --> Adminstrative Tools -> Event Viewer --> System --> Record 1001
Copy the content of all the record 1001 and paste them back here

I also want  your software list
Open System Information (MSINFO32.EXE) and navigate to Software > Program Group. Click anywhere in the right pane and then press CTRL-A and then CTRL-C. You have copied that data to the clipboard. Paste that data in a reply here.
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Author Comment

by:praveenz
ID: 12688838
Here is the contents of record 1001 -

The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x00000000, 0xa96a6b5c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini112704-05.dmp.

Here  is the program groups -

Accessories      Default User:Accessories      Default User
Accessories      All Users:Accessories      All Users
Accessories      NT AUTHORITY\SYSTEM:Accessories      NT AUTHORITY\SYSTEM
Accessories      SHAKTIMAA\Administrator:Accessories      SHAKTIMAA\Administrator
Accessories\Accessibility      Default User:Accessories\Accessibility      Default User
Accessories\Accessibility      All Users:Accessories\Accessibility      All Users
Accessories\Accessibility      NT AUTHORITY\SYSTEM:Accessories\Accessibility      NT AUTHORITY\SYSTEM
Accessories\Accessibility      SHAKTIMAA\Administrator:Accessories\Accessibility      SHAKTIMAA\Administrator
Accessories\Communications      All Users:Accessories\Communications      All Users
Accessories\Entertainment      Default User:Accessories\Entertainment      Default User
Accessories\Entertainment      All Users:Accessories\Entertainment      All Users
Accessories\Entertainment      NT AUTHORITY\SYSTEM:Accessories\Entertainment      NT AUTHORITY\SYSTEM
Accessories\Entertainment      SHAKTIMAA\Administrator:Accessories\Entertainment      SHAKTIMAA\Administrator
Accessories\Microsoft Interactive Training      All Users:Accessories\Microsoft Interactive Training      All Users
Accessories\System Tools      All Users:Accessories\System Tools      All Users
ActivCard      All Users:ActivCard      All Users
ActivCard\ActivCard Gold      All Users:ActivCard\ActivCard Gold      All Users
Administrative Tools      All Users:Administrative Tools      All Users
Games      All Users:Games      All Users
Hewlett-Packard      All Users:Hewlett-Packard      All Users
Java Web Start      All Users:Java Web Start      All Users
MUSICMATCH      All Users:MUSICMATCH      All Users
Microsoft Office      All Users:Microsoft Office      All Users
Microsoft Office Tools      All Users:Microsoft Office Tools      All Users
Microsoft Office\Microsoft Office Tools      All Users:Microsoft Office\Microsoft Office Tools      All Users
Microsoft Works      All Users:Microsoft Works      All Users
Multimedia      All Users:Multimedia      All Users
Multimedia\DVD Player      All Users:Multimedia\DVD Player      All Users
Online Services      Default User:Online Services      Default User
Online Services      All Users:Online Services      All Users
Online Services      NT AUTHORITY\SYSTEM:Online Services      NT AUTHORITY\SYSTEM
Online Services      SHAKTIMAA\Administrator:Online Services      SHAKTIMAA\Administrator
Oracle - OraDb10g_home1      All Users:Oracle - OraDb10g_home1      All Users
Oracle - OraDb10g_home1\Application Development      All Users:Oracle - OraDb10g_home1\Application Development      All Users
Oracle - OraDb10g_home1\Configuration and Migration Tools      All Users:Oracle - OraDb10g_home1\Configuration and Migration Tools      All Users
Oracle - OraDb10g_home1\Integrated Management Tools      All Users:Oracle - OraDb10g_home1\Integrated Management Tools      All Users
Oracle - OraDb10g_home1\Oracle Installation Products      All Users:Oracle - OraDb10g_home1\Oracle Installation Products      All Users
Picture Package      All Users:Picture Package      All Users
Picture Package\Handycam Tools      All Users:Picture Package\Handycam Tools      All Users
Picture Package\Picture Package Auto Slide      All Users:Picture Package\Picture Package Auto Slide      All Users
Picture Package\Picture Package Auto Video      All Users:Picture Package\Picture Package Auto Video      All Users
Picture Package\Picture Package CD Backup      All Users:Picture Package\Picture Package CD Backup      All Users
Picture Package\Picture Package Menu      All Users:Picture Package\Picture Package Menu      All Users
Picture Package\Picture Package VCD Maker      All Users:Picture Package\Picture Package VCD Maker      All Users
Picture Package\Picture Package Viewer      All Users:Picture Package\Picture Package Viewer      All Users
PrintMe Internet Printing      All Users:PrintMe Internet Printing      All Users
Roxio Easy CD and DVD Creator 6      All Users:Roxio Easy CD and DVD Creator 6      All Users
Startup      Default User:Startup      Default User
Startup      All Users:Startup      All Users
Startup      NT AUTHORITY\SYSTEM:Startup      NT AUTHORITY\SYSTEM
Startup      SHAKTIMAA\Administrator:Startup      SHAKTIMAA\Administrator
Sygate Security Agent      All Users:Sygate Security Agent      All Users
Symantec Client Security      All Users:Symantec Client Security      All Users
Utilities      All Users:Utilities      All Users
Utilities\One-Touch      All Users:Utilities\One-Touch      All Users
WinZip      All Users:WinZip      All Users
Yahoo! Messenger      All Users:Yahoo! Messenger      All Users
Zone.com Deluxe Games      All Users:Zone.com Deluxe Games      All Users
Zone.com Deluxe Games      SHAKTIMAA\Administrator:Zone.com Deluxe Games      SHAKTIMAA\Administrator
Zone.com Deluxe Games\Collapse! Deluxe      SHAKTIMAA\Administrator:Zone.com Deluxe Games\Collapse! Deluxe      SHAKTIMAA\Administrator
Zone.com Deluxe Games\Cubis Deluxe      All Users:Zone.com Deluxe Games\Cubis Deluxe      All Users
Zone.com Deluxe Games\Mah Jong Tiles Deluxe      SHAKTIMAA\Administrator:Zone.com Deluxe Games\Mah Jong Tiles Deluxe      SHAKTIMAA\Administrator
Zone.com Deluxe Games\TextTwist Deluxe      SHAKTIMAA\Administrator:Zone.com Deluxe Games\TextTwist Deluxe      SHAKTIMAA\Administrator
Zone.com Deluxe Games\Word Mojo Deluxe      All Users:Zone.com Deluxe Games\Word Mojo Deluxe      All Users
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Expert Comment

by:cpc2004
ID: 12688946
Although you have accepted my answer, I want to find out the culprit of your problem and it is the reason why I am here. Have you resolved your problem yet? From your latest information, I find your windows crashes at least 5 time on 27th November.   You only supply one system crash information which is insufficient to diagnostic the problem. If you supply all the system record 1001, I will find out the root cause of your problem.  Let me know if youn don't want to proceed any more.
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Author Comment

by:praveenz
ID: 12690514
Here you go -
The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x00000000, 0xa982fb5c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini112704-04.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x00000000, 0xa96f0b5c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini112704-03.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x00000000, 0xa9238b5c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini112704-02.dmp.

The computer has rebooted from a bugcheck.  The bugcheck was: 0x1000008e (0xc0000005, 0x00000000, 0xa97dcb5c, 0x00000000). A dump was saved in: C:\WINDOWS\Minidump\Mini112704-01.dmp.

No the problem is not yet solved - I thought if I had to proceed with debugging I had to accept your answer so I clicked on accept - I am fine with your debugging though. Let me know what you can make out of the above 1001 events. Thanks.
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Expert Comment

by:cpc2004
ID: 12690617
All of your failing instruction address is 0x00000000 and it implies one of the register get the null value. Windows does not allow read and write to the first 64K (ie 0x00000000 to 0x0000FFFF). Hence windows crashes with 0xc0000005 (ie this is NT status code and it stands for access violation because of Windows low memory protection).

There have two possibility that Windows get null pointer? Software logic error or faulty RAM. A device driver load a null vaule into a register and I have no idea which module as we don't  have sufficient information. It may be display card driver. BTW what display card that you are using.

Another possibility is the faulty ram. Your ram gets intermitant problem and windows cannot fetch the correct information from the ram and load a null value. Consequently windows crashes when it refers the low memory address. If I were you, I will download memtest to test the memory. http://www.memtest86.com

The faulty ram may be cache memory of CPU or mother board. If you don't find any error at memtest, try Prime 95 to test the CPU http://www.mersenne.org/freesoft.htm

After you run memtest and prime 95 and no errors is found.  Attach the minidump to any webspace and I will study the dump and find out more diagnostic information.
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Author Comment

by:praveenz
ID: 12690650
display - Mine uses RADEON IGP 345 M. I would try the memtests and get back to you.
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by:cpc2004
ID: 12690689
For problem isolation, it is worthwhile to upgrade ATI Radeon Display Card Driver. You can use add/remove to uninstall the new ATI display card driver.

Hope it can help you
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Author Comment

by:praveenz
ID: 12690993
I tried the uninstall/install of the driver sometime back and ran into a wild goose chase for the correct driver for my PC and I have one right now and it does not pop up a ATI control panel not found upon computer restart. so I am of the opinion to stay put !!! the memtest did not reveal any errors - I am kinda surprised why you want me to go through the prime number search !!!! ???  Are you serious abt the prime 95 search ? how long would that take ? Thanks.
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by:cpc2004
ID: 12691082
This utility is recommended by Microsoft Web Site to stress test CPU, memory and cache.  Prime 95 will display "possible hardware error" in the result files, if it finds an error.  I would stress test the windows for at least an hour.
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Author Comment

by:praveenz
ID: 12691090
Here is the dump check output -

Loading dump file Mini112804-01.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion        0000000f
MinorVersion        00000a28
DirectoryTableBase  061d4000
PfnDataBase         81053000
PsLoadedModuleList  8054d4b0
PsActiveProcessHead 8054f4c8
MachineImageType    0000014c
NumberProcessors    00000001
BugCheckCode        1000008e
BugCheckParameter1  c0000005
BugCheckParameter2  00000000
BugCheckParameter3  a9697b5c
BugCheckParameter4  00000000
PaeEnabled          00000000
KdDebuggerDataBlock 8053f460
MiniDumpFields      00000dff

TRIAGE_DUMP32:
ServicePackBuild      00000100
SizeOfDump            00010000
ValidOffset           0000fffc
ContextOffset         00000320
ExceptionOffset       000007d0
MmOffset              00001068
UnloadedDriversOffset 000010a0
PrcbOffset            00001878
ProcessOffset         000024c8
ThreadOffset          00002720
CallStackOffset       00002978
SizeOfCallStack       00000430
DriverListOffset      00003038
DriverCount           00000092
StringPoolOffset      00005b90
StringPoolSize        00001438
BrokenDriverOffset    00000000
TriageOptions         00000041
TopOfStack            a9697bd0
DebuggerDataOffset    00002da8
DebuggerDataSize      00000290
DataBlocksOffset      00006fc8
DataBlocksCount       00000005


Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Kernel base = 0x804d4000 PsLoadedModuleList = 0x8054d4b0
Debug session time: Sun Nov 28 11:42:32 2004
System Uptime: 0 days 13:55:33
start    end        module name
804d4000 806c8e00   nt             Checksum: 001F904D  Timestamp: Thu Jun 17 12:
21:58 2004 (40D1D336)

Unloaded modules:
a8861000 a8888000   kmixer.sys    Timestamp: unavailable (00000000)
a8861000 a8888000   kmixer.sys    Timestamp: unavailable (00000000)
a884b000 a8861000   hiber_atapi.    Timestamp: unavailable (00000000)
a8928000 a894f000   kmixer.sys    Timestamp: unavailable (00000000)
a8b2f000 a8b56000   kmixer.sys    Timestamp: unavailable (00000000)
a8b43000 a8b6a000   kmixer.sys    Timestamp: unavailable (00000000)
a8d22000 a8d49000   kmixer.sys    Timestamp: unavailable (00000000)
a8b54000 a8b6a000   hiber_atapi.    Timestamp: unavailable (00000000)
a96fb000 a9722000   kmixer.sys    Timestamp: unavailable (00000000)
f7b9f000 f7ba0000   drmkaud.sys    Timestamp: unavailable (00000000)
a9858000 a9865000   DMusic.sys    Timestamp: unavailable (00000000)
a9868000 a9876000   swmidi.sys    Timestamp: unavailable (00000000)
a9735000 a9758000   aec.sys     Timestamp: unavailable (00000000)
f7af5000 f7af7000   splitter.sys    Timestamp: unavailable (00000000)
f7aa7000 f7aa9000   wmiacpi.sys    Timestamp: unavailable (00000000)
f772d000 f773d000   serial.sys    Timestamp: unavailable (00000000)
f78d5000 f78da000   Cdaudio.SYS    Timestamp: unavailable (00000000)
f7a0d000 f7a10000   Sfloppy.SYS    Timestamp: unavailable (00000000)

Finished dump check

Also I would try it out - prime 95 for an hour and let you know ...Thank you for your patience.
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by:cpc2004
ID: 12692008
Since the failing instuction address is 0 and the information from the minidumps cannot determine the culprit. Most likely it is related to faulty ram, faulty cache at CPU or motherboard.
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by:cpc2004
ID: 12692028
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by:praveenz
ID: 12692268
Thank you for keeping on top of this. I ran the memtest and the prime 95 stress test ( 1 hr 10 mins) - both ran fine and reported no errors ! I am at my wit's end now.
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Author Comment

by:praveenz
ID: 12698169
I have downloaded the Windbg and am waiting as to what needs to be done now ?
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by:cpc2004
ID: 12698254
Change the dump option to take full dump. If it crashes again, a full dump is taken. Use Windbg to process the dump.

Subcommand
!analyze -v
!process    (display the current process)
kb             (display the stack trace)
lm t n        (display the load module)

Post the output here.
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Author Comment

by:praveenz
ID: 12729173
Traced it back to a smart card driver ! It shuts down okay now and starts too .... :-)

Before I went to debug the dump - I repaired the OS - would that do any unwanted stuff ? I am concerned abt the hotfixes too - would I have to reapply if I have repaired the OS ! ?

I am still getting out of this bitter experience - thanks a ton on the debug !

My network connection with my SBC Yahoo DSL is still not okay !! :-(
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by:cpc2004
ID: 12731092
Which is the name of your smart card driver? Which hotfixes do you want to apply?
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by:praveenz
ID: 12836732
Smart card is Activcard - any consequent installs of my smart card is getting me in the same problem - the 8E stop error !! Dunno what to do - I need the smart card to VPN into my network !! :-( any help ????
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by:cpc2004
ID: 12837790
This is the software problem of ActivCard driver as their code set the null value and branch to address 0.  Send the minidump to ActivCard and ask for solution.
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