When I exit Word, the document closes pretty quickly, then word hangs with a gray screen and displays NORMAL.DOT in the file heading. It'll close but usually takes about 5 to 6 seconds rather than shutting down right away. This occurs even though I've made no changes in my toolbar or anything else - just open word, and close it. I've got Normal.dot pretty customized and have Acrobat installed as well. I can't pinpoint any one thing that caused this to start happening.