Learn how to a build a cloud-first strategyRegister Now


Closing word hangs while closing normal.dot

Posted on 2004-11-27
Medium Priority
Last Modified: 2008-03-17
When I exit  Word, the document closes pretty quickly, then word hangs with a gray screen and displays NORMAL.DOT in the file heading. It'll close but usually takes about 5 to 6 seconds rather than shutting down right away.  This occurs even though I've made no changes in my toolbar or anything else - just open word, and close it.  I've got Normal.dot pretty customized and have Acrobat installed as well. I can't pinpoint any one thing that caused this to start happening.
Question by:mfmullins
1 Comment

Accepted Solution

rubiconx earned 500 total points
ID: 12687030
Try reverting back to the default version of normal.dot and see if that closes slowly.  So as not to lose your settings you will need to save the current normal.dot to a backup file (backup.dot) and then delete normal.dot and let word recreate it.  Once you've done the test you can restore your version.

Open Word with a blank document
(Presuming you use normal.dot as default)
File / Save As
Choose Save As Type: Document Template
Should change to template directory
Give it the name backup.dot and save
Close Word
Load Windows Explorer (WinKey + E)
Right click the (C:) drive
Select search
Enter normal.dot in the search box and click search
when it has finished delete all files called normal.dot that show up
Close windows explorer
Open word
The blank document you now see uses the default version of normal.dot
See if you get the same 'hang' when closing.

At this point you need to decide if you are going to use this version or revert to your original.

To revert...
Inside Word
Close any blank documents
File new (in menu not tool bar)
Select use a template on your computer
Choose the 'backup' one
File / Save As
Choose Save As Type: Document Template
Should change to template directory
Give it the name normal.dot and save

Very long winded I know but it's the only way to check if there is a problem within normal.dot *AND* retain all your configurations.


Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A few years ago I was very much a beginner at VBA, and that very much remains the case today.  I'll do my best to explain things as I go in the hope that other beginners can follow.  If you just want to check out a tool that creates a Select Case fu…
This article describes how to use the Send to Mail Recipient command. The instructions apply generally to Office 2007 and later versions, but Microsoft® Word 2013 was used for the specific steps and figures.  What is Send to Mail Recipient? Send…
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …
Suggested Courses

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question