Problem opening .jpg attachments with Earthlink Mailbox or Outlook Express
Posted on 2004-11-27
The problem in a nutshell:
I have chosen Kodak EasyShare software to view pictures. In Windows XP only, it works fine everywhere except when opening .jpg attachments in Earthlink Mailbox or Outlook express. There are more derails below.
I have tried reinstalling all software and repairing Internet Explorer 6.0. I am also pretty sure the problem existed before installing SP2.
Does anyone have any suggestions for what else I could try?
I have two Gateway computers, one running Windows 98se and the other Windows XP home (with downloaded SP2) and I am using Earthlinks Total Access 2005 (v 1.47.0) and its associated Mailbox to handle my e-mail. I have chosen Kodak EasyShare software (path is "C:\Program files\Kodak EasyShare software\bin\EasyShare.exe") to open .jpg attachments.
In Windows 98se everything works perfectly.
In Winows XP home, the Mailbox apparently does not recognize the Kodak prorogram and gives me the standard message " There is no application assigned to this type of file, would you like to save it instead?". When I save the attachment in My Documents as a .jpg file, it opens properly with the Kodak viewer.
Attachments with other extensions open fine and .jpg attachments can be opened with other viewers (Internet Explorer or Microsoft Picture and Fax Viewer).
I have also tried Outlook Express instead of Earthlinks Mailbox with the same results.