UPSMON software and COM port settings

Good day folks,

An SMB client of mine owns a UPS, brand and model Powercom 1000VA Ultimate, the serial port of which is connected to a file server running Windows Small Business Server 2003. The UPSMON software version (2.12) bundled originally when this model was bought in 1999 does not run as a service on this OS, so version 2.74 was downloaded, which does run as a service (it includes a separate executable intended to be loaded as a service).

Version 2.74 seems to be polling the UPS through the serial port roughly every 30 seconds but is failing, returning a communications error message. I have identified a file named upsmon.ini that contains com port settings but have been unable to relate the settings contained therein to the actual settings of 9600,8,n,1.

Has anyone dealt with this problem before?

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Here is the PDF manual for version 3.2A of Upsmon.  It may help!?!

edepaAuthor Commented:
Hummm.... I'm not sure that this is the same software... will take a good look however.

Thanks for now.
wlennonVP of Domestic & Int'l OperationsCommented:
Hi edepa, are you using the RS232 cable?  According to Specs, it is to be conncted to COM1 or COM2, original software is compatable with Windows95, 98, and NT, also compatible with Novel and Unix, there is no mention of Windows Server 2003, but the updated software may include support for 2003.

There is a posssiblity that an interface kit may be needed, to know for sure you should contact the manufacuturer.

Link to Manual:

Link to Site: you should call them, and make sure you have the correct software, and if it even will support Windows Server 2003.

Powercom America Inc.
Address:623 S. State College Blvd., Fullerton, CA 92831
Powercom USA Inc.
The East Coast Office service our customers in: NH, ME, MA, RI, CT, NJ, DE, MD, VT, NY, PA, VA, NC, WV, OH, MI, KY, TN, IN, WI, and IL. Total 21 states.
Address:201 Circle Drive, North, Suite 101, Piscataway, NJ 08854
Also, did you install the new software on top of the older, or did you uninstall the older version first.  Purchased in 1999 it is getting near time to replace the batteries, they are usually good for 5 to 6 years.

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wlennonVP of Domestic & Int'l OperationsCommented:
*Answers are irrelevant*

I don't think so, if you are running software that is not working properly and was not recommended by the manufacturer, or the product is no longer supported, that is not our problem.

I have given you links to the Manufacturer, Software Links, Phone Numbers and asked you what cable you are using, and never recived a repsonse from you.

Please remember that 'NO' or "It cannot be done' are valid answers.  Tell me what else could have been done, did you contact the Manufacturer?  Did you replace the Product? Did you try the interface kit?  If so then this quesiton has been answered.

If you fixed the problem yourself, it is up to you to post the answer here, part of the rules.

I don't mean to come off as rude, but the participants here were left hanging, we volunteer our services here and are not paid, we do this to help those in need, if our answers are *irrelevant* then say so here so we could offer more support.

There is no way that is was not answered above!
edepaAuthor Commented:
Dear wlennon,

You're right, your comments are not irrelevant. My misuse of the word and I apologise for it and any offence I have caused. What I meant is that the suggestions I received were of the kind that I can run myself through a simple search.

The unsaid fact is that I'm tired of sending e-mails to powercom USA and powercom Taiwan without getting an answer as to why version 2.74 does not seem to be contacting the UPS properly.

The end-user is a client of mine with whom I do not have daily contact, which is the reason behind the delay.

My solution has been to make a custom cable with embedded 3.3k resistors in the end of the cable connecting to the UPS, with connections being as follows:

Pin 8(PC) - Pin 2 (UPS) and 3.3k series resistor in between
Pin 1(PC) - Pin 5 (UPS) and 3.3k series resistor in between
Pin 4(PC) - Pin 6 (UPS)
Pin 5(PC) - Pin 4,7 9 (UPS)

This solution is as yet untried and should work, if at all, in conjunction with the Custom UPS definition provided by Microsoft's UPS service in XP and Server 2003. The 3.3k resistors have been selected on the basis of a 25mA max current through the open collector outputs at the UPS and a 15V supply (nominal RS-232).

wlennonVP of Domestic & Int'l OperationsCommented:
Hi edepa, thank you for your response, no offense taken.  Personally I use a Tripp Lite SmartPro 2200RMXL2U Tripp Lite Pro Rack Mount/Tower with a BP48V60RT-3U for 66 minutes (2200VA / 1600 watts) on Full Load. The Network interfaces support simultaneous communications via 2 USB, 2 DB9 serial and SNMPWEBCARD slot.

With PowerAlert UPS monitoring software which supports unattended shutdown, monitoring and control via local connected servers, plus any number of additional servers over IP.  It does just about anything you can think of, except make my morning coffee.

In my opinion, you have enough information to have this question closed as a PAQ, and your points refunded.

That's some clever work you have done.
edepaAuthor Commented:
Thanks for taking my apology in good spirit, wlennon. Cheers!
Closed, 500 points refunded.

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