Symantec Ghost V8 image failed - Cannot see Harddrive

I have booted a brand new laptop using Symantec Ghost V8.0 boot disks to image the hard drive.  During the process the image file failed half way through and hence it had not fully imaged the drive.  

If I try to reimage the laptop I get the message:-

"The destination disk contains the image file.  To continue you may either preserve the image file or delete the image file at the successful completion of the clone.  How do you wish to proceed?"  

Preserve          Delete             Cancel

If I press preserve or delete I get the error message:-

"A destination preserve partition must be specified using the -PRESERVEDEST switch if you are preserving files and more than one partition is being cloned." (Usage Error 676)

I have tried booting the laptop using boot disks in order to format the drive, but it is not recognized due to the half complete image.  Additionally I have tried inserting XP Pro and formating the drive but it does not pick it up.

Does anyone have any idea how I can rectify this problem?V
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I think you may have to run a zero-fill and a hard drive diagnostic on this drive. The HD makers usually have some testing tools available on their sites. A zero-fill cleans out the drive completely and should make it fit for creating new partition(s) and formatting.

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