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Urgent!!! problem with exchange after upgrade from 5.5 to 2003.

Posted on 2004-11-28
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Last Modified: 2010-04-19
after upgrade from exchange 5.5 to exchange 2003 the company have remove the old exchange 5.5 from service.  This week there is alot of failed delivery mail i take a look at the exchange management console.  I see there is the old server is still list.  What do i habe to do to remove the olf server from showing up and all of it connector.  Keep in mind i no longer have access to the old server.  I have look at alot of KB from mircosoft but can't seem to find the answer.  THANK for all the help in advance.



-PAUL
 I have use ldp.exe to remove the old exchange 5.5 from the exchange group
i have also use adsiedit.msc to remove old exchange server

But some how in the queues it keep show that there are mail to be devlivery to the old server.
 some if we use the groups address book some user will get mail is been delay and the mail never get destination.  But if the user type in the full address then the mail will get there. This only happen when mail from inside the office from one user to another.!!!!!!!!!!!!



PLEASE HELP ASAP
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Question by:paulhuynh
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harleyjd earned 2000 total points
ID: 12693125
It's too late for the easy fixes, as you don't have the server.

the problem is that peoples address book, and more importantly Outlooks "cached" names (when outlook makes a suggestion and you hit enter) all refer to the Distinguished name of the user on the old server.

The quickest and easiest thing (which is neither quick nor easy, but it beats the alternative) is to delete each users outlook profile, then recreate a new one. This will remove the old DNs for the users, and the cache will start picking up the new DN.

You may be better off doing this anyway, as many sites will have shortcuts and stuff that has the same problem. A new profile makes the worst of them go away.
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by:plimpias
ID: 12693503
what you can do is set up s cnmae recod in dns to point the old server name to the new server name.
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by:harleyjd
ID: 12693668
The problem isn't the DNS name, it's the Distinguished name, and probably the x400 name - the Organisation and container names are all screwed up now, so pointing the DNS back isn't going to help. The names are wrong on all machines bar the Ex5.5 one...
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Author Comment

by:paulhuynh
ID: 12695979
so how do i delete outlook profile for each of the user??????? would this effect their account in anyway?  like mail+contact and so on.


I also would like to know how to setup up RPC-HTTP.


Thanks in Advance..
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by:harleyjd
ID: 12696034
Please ask "I also would like to know how to setup up RPC-HTTP." in another Q - you're likely to get a better response, and it's not fair on those of us helping this Q.

deleting profiles is dead simple.

Start > Control Panel > Mail

Show Profiles

Delete ALL that you see.

You need to do this for each user that logs in to the workstation. It's a pain, but, sadly that's what you're up against now.

When a user logs in next, they will be prompted to enter their details - server name and username.

They will lose Signatures, unless you're running OL2003, which I think saves them on the server, and some customisations such as views and layouts. All Messages are kept, all contacts are kept. That's it, really...



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Author Comment

by:paulhuynh
ID: 12698969
what about their desktop? and windows profiles?

can i just remove their exchange account reboot the pc and readd the account?   will that work
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by:harleyjd
ID: 12700120
Just remove the OUTLOOOK PROFILE

there is no need to touch the desktop, their windows account or anything.

just removing the exchange server option from their outlook profile will not help, as the profile will still have bad info in it.

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by:paulhuynh
ID: 12701582
so in that case how do you remove just the outlook Profiles!!!!!!
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by:harleyjd
ID: 12701624
about 3 comments ago:

deleting profiles is dead simple.

Start > Control Panel > Mail

Show Profiles

Delete ALL that you see.

You need to do this for each user that logs in to the workstation. It's a pain, but, sadly that's what you're up against now.

When a user logs in next, they will be prompted to enter their details - server name and username.

They will lose Signatures, unless you're running OL2003, which I think saves them on the server, and some customisations such as views and layouts. All Messages are kept, all contacts are kept. That's it, really...
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Author Comment

by:paulhuynh
ID: 12723189
i still see smtp in my queues for the old server How can i fix this.  THAX
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by:harleyjd
ID: 12723215
again, it's a legacy of the old server. Those messages will need to be cleared, then resent by the users.
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by:plimpias
ID: 14298874
I think my question fixed the problem. I have ran into this problem many times
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by:harleyjd
ID: 14298882
The distinguished name of every user changes when you change to AD, as the whole ORG/OU structure changes, so the clients cannot be resolved by using the cached lookups. I've already said that in this thread...

Changing a cname will only help when all you have done is move from one 2000/2003 server to another.

That, coupled with the fact that Paul continued with the Q after your comment makes it extremely unlikely that a cname will fix the error for him.

Sorry, but I have to disagree. A Moderator will make the final decision in 4 days.

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