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SBS 2003 Shared Fax problem

Hi im currently running windows 2003 small business server and am using the built in shared fax system. Reciving faxs is working like a dream but I seam totally unable to send out any fax's. I've turned up logging to maximum and here is all the info it gives on a event.

"0x0201c4d3e2182787"      "0x2001c4d3e2181dea"      11/26/2004 18:02:29      11/26/2004 18:02:29      "Transmission error"      "Unknown fatal error"      "0x0000000c"      11/26/2004 21:38:49      11/26/2004 21:39:14      "Controller Based External V.92 Modem"      "01926 512387"      "01926512387"      "Cheshire Spas & Pool"      0      1      "C:\Documents and Settings\All Users\Application Data\Microsoft\Windows NT\MSFax\Queue\1C4D3E2182787.FQE"      "Buckingham Swimming Pools - Microsoft Word - 26.11.04 Fax to Dennis about grating.doc"      11220      41      " "      " "      " "      "CSP\Malcolm"      "administrator"      " "      "cheshire spas & pools"      " "      " "      " "      " "      " "      " "      " "      " "      " "      " "      "Buckingham Swimming Pools"      "01926 512387"      " "      " "      " "      " "      " "      " "      " "      " "      " "      " "      " "      " "

To make sure it wasnt the line i plugged in a stand alone fax onto the phone line and it sent perfectly. I've tried sending to over 10 numbers and not once was it able to get through always giving the same problem. Please help.
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Drefsabuk
Asked:
Drefsabuk
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1 Solution
 
cfairleyCommented:
Hello Drefsabuk,

While I was searching, I found this link.  Maybe one of the problems listed will help.  I figure we can both search at the same time.

http://www.talkaboutsoftware.com/group/microsoft.public.win2000.fax

Thanks,
cfairley
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DrefsabukAuthor Commented:
thanks i'll have a look through and see if there is anything related to this. Just some more information we did have another modem that we tried to use with both this and winfax 10 but it just failed time and time again on sending and reciving so I bought a new one that reviced fine and sent fine in winfax but we really want to use the server option as its easy to use and a few of the users cant get their head around winfax (not supprising when they have problems sending an email and are trying to fax office files/pdf's/autocad files etc..).
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Check out this article... I think it should resolve your issue:

http://groups.google.com/groups?hl=en&lr=&c2coff=1&safe=off&threadm=uMTb0Wu2DHA.3496%40TK2MSFTNGP11.phx.gbl

Good Luck!

Jeff @
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Oops... I meant to say this will start to resolve your issue.
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DrefsabukAuthor Commented:
ok well I followed that link and I have taken the log that I've been able to get from it, but it doesnt mean much to me im afraid. I've put it up at http://www.zenith-net.co.uk/T30DebugLogFile.rar if anyone wants to look at it and see whats going on.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Okay... there are a number of different errors in the log.  I've listed the most common fixes below...

Open the Server Management Console and then RIGHT CLICK on "FAX (Local)".

On the General tab, make sure that none of the boxes are ticked, especially "Disable submission of new outgoing faxes".
On the Sent tab, if you have Archive enabled, be sure that the path is valid and that permissions for that path allow both SYSTEM and Authenticated Users
On the Security tab, ensure that "Everyone" has at least Fax permissions, you can also set a few other ones in the Advanced window.

Close that window.

Then, click on Configure Phone and Modem Options in the right pane of the Server Management Console.

On the Modem tab, tick the "wait for dial tone before dialing" box
On the Advanced tab, click Advanced Settings and lower the transmit buffer a bit... (I'd leave this fix for the very last, if sending still doesn't work after you've done all of the above).

Good luck!

Jeff @
TechSoEasy
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DrefsabukAuthor Commented:
thanks for the reply,  I will do that then clear the log so we can get a clean log of those settings.
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DrefsabukAuthor Commented:
ok, I've tried that and left it logging over night and again the only fax that we tried to send failed. I tried unplugging the modem and putting a stand alone fax machine in and it sent fine so I know the line is ok at both ends. I've re uploaded the log to http://www.zenith-net.co.uk/T30DebugLogFile.rar this one is a little bigger than last time.

Also seeing as this is a really akward problem is there any way I can give more points for it?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Sorry for the delay in answering... finally took a long overdue vacation!!!

The log isn't really giving enough info at this point...

Take a look at this KB article and see if it applies to you... http://support.microsoft.com/?kbid=885123 
You may want to try faxing directly from the server console rather than from a client machine before taking these steps.

If that doesn't work, you should continue hardware troubleshooting.  Your troubleshooting to put a regular fax machine on the line was a good first step.  The next thing I would try is using a different modem on the server, especially if your installed modem is not listed in the Server Catalogue:  http://www.microsoft.com/windows/catalog/server/default.aspx?subID=22&xslt=categoryProduct&pgn=0461b1b0-db2a-4ffe-ae79-a8e169ec547c (don't worry if it isn't listed... there aren't many modems that are... if you have a choice though, I'd at least use a modem that's listed in the Windows Catalogue (http://www.microsoft.com/windows/catalog/default.aspx?subID=22&xslt=cataloghome).

I'd stay away from USB external modems, as I've had some weird problems with them.

If a different modem still doesn't work, we can rule out a hardware problem and focus on software.

So to see if it's a software issue, download http://gfi.com/faxmaker/ and see if you can get that software to work instead.

If we don't have it working by then... check to see if there is a small mouse inside your server eating the wires!  :-)

Good luck!

Jeff @
TechSoEasy



 
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DrefsabukAuthor Commented:
after everything I've tried Ive decided its just not going to happen with my current hardware, I will get in one of the brooktrout fax cards as this should work much better for me. Thanks again for all the help and advice with this VERY VERY annoying problem.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You're welcome!  I haven't personally used a BrookTrout fax card, but I have a colleague who loves them for SBS's.  Good luck!
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