Toshiba Satellite S1800-354S modem problem

Hi,
I have recently upgraded the above mentioned laptop to Windows 2000, and have managed to update the graphics and network drivers. However, i can't find a suitable modem driver ANYWHERE. I have been to the toshiba site and a few other modem driver sites but none of them have a driver relating to this particular make and model of laptop. The control panel tells me there isn't a modem installed and i am unable to find the modem model anywhere within the laptop properties. So in summary, how do i find a valid modem driver for a Toshiba Satellite S1800-354S (PS183E) (Windows 2000)??????

Please help!

Roy
Roy SidebottomIT TechnicianAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ChrisSchumannCommented:
http://support.toshiba-tro.de/tools/Satellite/s1800-ps183e/win-2k/mdm-drv/mdm_win2k_3189_gb.zip

It would have gone MUCH faster if you had said your machine was a UK model.

Here's your support web site: http://uk.computers.toshiba-europe.com/
0
Roy SidebottomIT TechnicianAuthor Commented:
thanks, tried these drivers, but not helped unfortunately. They install as normal, but then no modem shows up in the modem settings in the control panel. Tried re-booting and re-installing, but still nothing....
0
ChrisSchumannCommented:
Well that's a completely different problem.

Do you have the modem disabled? I often turn mine off to extend battery life. It completely disappears from the system.

Try BIOS settings or Toshiba's configuration tool to ensure the modem is enabled.

In addition, if Toshiba has some testing software (IBM provides PC doctor or testing in the BIOS), test the modem to ensure it works.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Roy SidebottomIT TechnicianAuthor Commented:
Thanks Chris,
however, my solution turned out to be installing a new internal modem card, using the drivers from its installation disk etc, and it worked. But i am awarding you the points for your useful tips anyway.

Cheers,

Roy
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.