problems with std240 tape

I have a windows 2003 server that has a std2401LW-S tape backup installed.  I am trying to get the backup to work, but I am getting a error 206, bad media or write error.  I have only ever gotten one good backup from the tape drive.  I have cleaned it, used new tapes and I am getting the same error message.  I have updated the firm ware and driver, but I am still stuck.  This is happening on 2 servers that I bought at the same time.  What am i missing?  What should I be looking at?  I am trying to run it with Retrospect and I also tried the windows backup.  Help! tia.

teachellenAsked:
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wlennonVP of Domestic & Int'l OperationsCommented:
Hi teachallen, I am not sure if you have been to this site or not:

http://www.certance.com/products/dds-dat/dds-4/STD2401LW-S

Contains all drivers and firmware, and a good troubleshooting section.  Is it connected via ATAPI, SCSI??

Check the BIOS to see if it is reconized and in the Device Manager, it may need to use a different IRC (Interrupt).

For the record here are two good Backup programs...

http://www.vwsolutions.com/VisionBackup/visionBackup.html

http://www.buy.com/retail/product_jump.asp?sku=20360426&SearchEngine=Froogle&SearchTerm=20360426&Type=PE&Category=Soft&dcaid=17379

wlennon
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passmarkCommented:
Are you sure that you have the write type of tapes for the drive?

You might also want to have a look at BurnInTest Pro. It contains a tape drive test.
http://www.passmark.com/products/bit.htm

It will not fix your problem but might throw some more light on the cause.

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David
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