Print queue gets stuck

Posted on 2004-11-29
Last Modified: 2010-04-12
How do you actually delete a file that has been put in the print queue. I started to print a file and the printer got stuck so I had to fix it. When I attempted to restart or delete the current file that was printing it displays the message "Deleting-Printing in the status of the current file and nothing more happens. The file won't print or delete and I can't clear it unless I reboot the system which I believe is not the way it is supposed to work. I have a P4 3.0G P4P800-E system with WinXPpro connected to an HP 1300 printer.
Question by:PawloA
    LVL 95

    Expert Comment

    by:Lee W, MVP
    Stop the Print Spooler service, then look in c:\winnt\system32\spool\printers.  Move any file found there to another location (move - do not delete - if we're making a mistake, you can always move back - if you delete, you are in trouble).  Then start the print spooler service again.  The printer should no longer have the document listed.
    LVL 95

    Expert Comment

    by:Lee W, MVP
    As a shortcut to stopping the print spooler service, you can type "NET STOP SPOOLER" from a command prompt or the Run menu.  Then to start it again, use "NET START SPOOLER".

    Once you've started it and everything seems to be working fine, you can delete those files you moved.  (Move them to c:\temp or something - just get them out of that folder).
    LVL 95

    Accepted Solution

    And if you're using XP, then you probably need to look in C:\windows\system32\spool\printers instead of the earlier path I told you.

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