CD ROM missing after installation of incompatible software~

I am running windows XP. I was trying to install a software program - Visio 2000 and somehow problems during installation because it says the software is incompatible to my OS due to watever reason. Then I just go on the installation hoping a mere chance it will be working anyhow, until it prompted installation failure and ask me to restart my computer, after that, i found out my CD ROM is not working. I couldnt track the driver in the device manager but a "new hardware found" message is prompted at the bottom right at the quick start icon pannel. The device manager doesnt show even the category CDROM but a question mark labelling "other devices". So i try to install it automatically but it doesnt help. Wat can i do to bring my CDROM driver?!!~~

Thanks for any advice.
den06boyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

bytes00Commented:
try to check your setting at bios

-john
0
kelvinwkwCommented:
try to unplug the cdrom, boot the windows, shut it down, plug the cdrom in and then boot up once..
0
katacombzCommented:
try removing the upper and lower filters
this will reset teh cd drives and allow windows to re install them properly

Recover Lost CD Roms

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Delete any upper filters

remove any lower filters

Reboot
0
ON-DEMAND: 10 Easy Ways to Lose a Password

Learn about the methods that hackers use to lift real, working credentials from even the most security-savvy employees in this on-demand webinar. We cover the importance of multi-factor authentication and how these solutions can better protect your business!

katacombzCommented:
0
cwkhangCommented:
read this one ;-D
CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP
http://support.microsoft.com/kb/320553/EN-US/
0
BjornEricssonCommented:
Hi den06boy ;-Þ
I suggest that you back in to the device manager and uninstall the current CD-ROM drive you have there.
The reboot your system.
If promted to install new drivers just after start-up, select "No" to this, we will add them manually.
Download new drivers for your CD-ROM devices (preferable) or simply use the generic ones from your Windows CD-ROM.
Now to the interesting part,
Start off by entering the device manager, select the drivers tab for the CD-ROM device and choose "Install / Update drivers",
When promted "Should Windows search for the drivers" simply select "Advanced, I will locate the drivers myself".
If you downloaded new ones, you locate where every you have the drivers and simply reboot your machine.
If you use the Windows CD-Rom, simply include the Windows CD-ROM when Windows searches for new drivers.

Eventually, when this is all done. Reboot system and enter BIOS, make sure your CD-ROM is listed there, if not you should download a new BIOS (preferable) or simply reset to manufacturers default settings. This should now allow you to see the CD-ROM perfectly fine again.
/B
0
nep1Commented:
A simple System Restore should fix this problem. To do this, click Start-All Programs-Accessories-System Tools-System Restore.
If for some reason you choose not to restore your system, you could try the following.

Starting with Visio2000, this program probably corrupted the registry in some way. I would uninstall and then remove all the files and registry entries that belong to Visio2000.
Here's how.
http://support.microsoft.com/?id=286120

And here's Visio2000 SP2, which has a few bug fixes.
http://support.microsoft.com/?kbid=830243

Now for the CD-Rom drive. Here's a quick fix. (For WinXP)
http://aumha.org/downloads/cdgone.zip
This patch and a reboot should restore the missing drive.

If this does not fix the problem, try reinstalling the software that come with the CD-ROM Drive.
If the CD-ROM drive has no software CD, go to the manufacturers website to look for a driver. If your unable to find a driver, or if you are unsure who the manufacturer is, do a websearch and download "My Drivers" Trial version. This program should detect the Make and Model of all your Hardware, including your Cd-Drive.

When you have found the Make and Model, try the following link to search for a driver. You need to join, but its free :-)
http://www.driverguide.com/

Hope this helps...
0
way12goCommented:
When you get the balloon tip saying new hardware found all you have to do is say no to anything that's  auto [ In certain cases this is the way things work. My sound drivers don't get installed with XP because XP doesn't support the particular manifacturer but this is slightly different. ] and then goto the add other device [ Actually I don't remember the order of the flow of the way things happen ] and then choose CD Rom and your problems are finished. Don't worry about anything. Just try and you will have it fixed. It's as simple as a Tic Tac Toe game but isn't it true that even a Tic Tac Toe is a very complex game when it comes to ignorance or lesser capabilities in certain cases? Ahh... forget this. Just remember that the good Tic Tac Toe involves the greatest rule ever ---- Trial and Error. That's it. You got it right. It's trial and error. The answer is right there.
0
Shane Russell2nd Line Desktop SupportCommented:
re install motherboard drivers ( IDE drivers ) maybe mscdex.exe has something to do with that ?? I would try a system restore first though.
0
moduloCommented:
PAQed with no points refunded (of 125)

modulo
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.