CD ROM missing after installation of incompatible software~

Posted on 2004-11-29
Medium Priority
Last Modified: 2010-04-26
I am running windows XP. I was trying to install a software program - Visio 2000 and somehow problems during installation because it says the software is incompatible to my OS due to watever reason. Then I just go on the installation hoping a mere chance it will be working anyhow, until it prompted installation failure and ask me to restart my computer, after that, i found out my CD ROM is not working. I couldnt track the driver in the device manager but a "new hardware found" message is prompted at the bottom right at the quick start icon pannel. The device manager doesnt show even the category CDROM but a question mark labelling "other devices". So i try to install it automatically but it doesnt help. Wat can i do to bring my CDROM driver?!!~~

Thanks for any advice.
Question by:den06boy

Expert Comment

ID: 12703984
try to check your setting at bios

LVL 11

Expert Comment

ID: 12704069
try to unplug the cdrom, boot the windows, shut it down, plug the cdrom in and then boot up once..

Expert Comment

ID: 12706264
try removing the upper and lower filters
this will reset teh cd drives and allow windows to re install them properly

Recover Lost CD Roms


Delete any upper filters

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Expert Comment

ID: 12706273

Expert Comment

ID: 12706462
read this one ;-D
CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP

Expert Comment

ID: 12709446
Hi den06boy ;-Þ
I suggest that you back in to the device manager and uninstall the current CD-ROM drive you have there.
The reboot your system.
If promted to install new drivers just after start-up, select "No" to this, we will add them manually.
Download new drivers for your CD-ROM devices (preferable) or simply use the generic ones from your Windows CD-ROM.
Now to the interesting part,
Start off by entering the device manager, select the drivers tab for the CD-ROM device and choose "Install / Update drivers",
When promted "Should Windows search for the drivers" simply select "Advanced, I will locate the drivers myself".
If you downloaded new ones, you locate where every you have the drivers and simply reboot your machine.
If you use the Windows CD-Rom, simply include the Windows CD-ROM when Windows searches for new drivers.

Eventually, when this is all done. Reboot system and enter BIOS, make sure your CD-ROM is listed there, if not you should download a new BIOS (preferable) or simply reset to manufacturers default settings. This should now allow you to see the CD-ROM perfectly fine again.

Expert Comment

ID: 12710168
A simple System Restore should fix this problem. To do this, click Start-All Programs-Accessories-System Tools-System Restore.
If for some reason you choose not to restore your system, you could try the following.

Starting with Visio2000, this program probably corrupted the registry in some way. I would uninstall and then remove all the files and registry entries that belong to Visio2000.
Here's how.

And here's Visio2000 SP2, which has a few bug fixes.

Now for the CD-Rom drive. Here's a quick fix. (For WinXP)
This patch and a reboot should restore the missing drive.

If this does not fix the problem, try reinstalling the software that come with the CD-ROM Drive.
If the CD-ROM drive has no software CD, go to the manufacturers website to look for a driver. If your unable to find a driver, or if you are unsure who the manufacturer is, do a websearch and download "My Drivers" Trial version. This program should detect the Make and Model of all your Hardware, including your Cd-Drive.

When you have found the Make and Model, try the following link to search for a driver. You need to join, but its free :-)

Hope this helps...

Expert Comment

ID: 12718814
When you get the balloon tip saying new hardware found all you have to do is say no to anything that's  auto [ In certain cases this is the way things work. My sound drivers don't get installed with XP because XP doesn't support the particular manifacturer but this is slightly different. ] and then goto the add other device [ Actually I don't remember the order of the flow of the way things happen ] and then choose CD Rom and your problems are finished. Don't worry about anything. Just try and you will have it fixed. It's as simple as a Tic Tac Toe game but isn't it true that even a Tic Tac Toe is a very complex game when it comes to ignorance or lesser capabilities in certain cases? Ahh... forget this. Just remember that the good Tic Tac Toe involves the greatest rule ever ---- Trial and Error. That's it. You got it right. It's trial and error. The answer is right there.
LVL 23

Expert Comment

ID: 12801398
re install motherboard drivers ( IDE drivers ) maybe mscdex.exe has something to do with that ?? I would try a system restore first though.

Accepted Solution

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ID: 12992061
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