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bebeslbFlag for United States of America

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How to change the default web address for track-it using IIS

This is not a Track-it question but it is an IIS question, for all you IIS gurus.  I have installed track-it and setup the web add-on for the software.  Everything is working well; I am going to point our users to use the web add-on to submit their help request.  I have also imported all the users from our domain so that everyone can use one logon username and pwd.  Anyways, the question is this… as a default web address for track-it is http://localhost/tiweb60/...etc but my manager wants to make it simple.  He would like to see it as http://helpdesk or anything else that the end user can just remember and type it in the address bar.  Is there any way to change that in IIS?  I know that the software comes with the default web address.  Therefore, I guess if I wanted to change something it would be in IIS.

Thanks for all your response in advance.  

Bebeslb
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katacombz
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I believe you would need to creat a DNS record pointing "helpdesk" to the IP of the machinehosting the site. then that machine will need the page renamed from default.htm to helpdesk.htm
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ASKER

Hmmm explain and i did it correctly.  i didn't work.

Bebeslb
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ASKER

I sorry katacombz..  I followed your suggestion and It didn't work.  If not please go into detail as to where i need to rename from default.htm to helpdesk.htm.  i am not a IIS sabee person.

Cheers

Bebeslb
first with dns it should resolve helpdesk to the physical server hosting the site
IE: if you ping helpdesk it should resolve to that servers Ip address

then on the server hosting the site take the website that you would get to from  http://localhost/tiweb60/...etc and name it helpdesk so that dns will refer the request to that server and that server will display the correct page.

aside from this you might post a new question linking back to this in the WEB DEV topic area.
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dmox

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