bebeslb
asked on
How to change the default web address for track-it using IIS
This is not a Track-it question but it is an IIS question, for all you IIS gurus. I have installed track-it and setup the web add-on for the software. Everything is working well; I am going to point our users to use the web add-on to submit their help request. I have also imported all the users from our domain so that everyone can use one logon username and pwd. Anyways, the question is this… as a default web address for track-it is http://localhost/tiweb60/...etc but my manager wants to make it simple. He would like to see it as http://helpdesk or anything else that the end user can just remember and type it in the address bar. Is there any way to change that in IIS? I know that the software comes with the default web address. Therefore, I guess if I wanted to change something it would be in IIS.
Thanks for all your response in advance.
Bebeslb
Thanks for all your response in advance.
Bebeslb
I believe you would need to creat a DNS record pointing "helpdesk" to the IP of the machinehosting the site. then that machine will need the page renamed from default.htm to helpdesk.htm
ASKER
Hmmm explain and i did it correctly. i didn't work.
Bebeslb
Bebeslb
ASKER
I sorry katacombz.. I followed your suggestion and It didn't work. If not please go into detail as to where i need to rename from default.htm to helpdesk.htm. i am not a IIS sabee person.
Cheers
Bebeslb
Cheers
Bebeslb
first with dns it should resolve helpdesk to the physical server hosting the site
IE: if you ping helpdesk it should resolve to that servers Ip address
then on the server hosting the site take the website that you would get to from http://localhost/tiweb60/...etc and name it helpdesk so that dns will refer the request to that server and that server will display the correct page.
aside from this you might post a new question linking back to this in the WEB DEV topic area.
IE: if you ping helpdesk it should resolve to that servers Ip address
then on the server hosting the site take the website that you would get to from http://localhost/tiweb60/...etc and name it helpdesk so that dns will refer the request to that server and that server will display the correct page.
aside from this you might post a new question linking back to this in the WEB DEV topic area.
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