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Can't Delete a Document From Client Directory

We are running Domino 6.0 and I need to remove a client from our Client Directory Database. Now I have Manager rights in the ACL of the database but I can't seem to delete this client from the database. When I press delete it puts the X on the client and then I press F9 to refresh and I get prompted "Do I want to delete this document" I click yes and the client is still there. I have no clue where to go from here. Can anyone help.
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Djrobluv
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Djrobluv
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1 Solution
 
qwaleteeCommented:
Hi Djrobluv,

Sounds like you have a custom client database, not basd on a standard template that came with Notes.  Without knowing more about it, there's no way to answer your question.

Do you know what the source of the system design is? Do you have access to view its code and modify it? Have you looked for builtin functionality in the design to allow you to delete a client, other than the Delete key?

Best regards,
qwaletee
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Sjef BosmanGroupware ConsultantCommented:
I assume this is about your CRM application? Probably there is a QueryDocumentDelete defined in the Database Script, that doesn't allow (even) you to delete the document. Check this first.
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DjrobluvAuthor Commented:
Looking at the properties of the database, it inherits it's design from template "Lightweight Directory" which I think is a standard Notes Template.
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DjrobluvAuthor Commented:
Also Type is a Directory Catalog.
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qwaleteeCommented:
Directory Catalog is a specialized database.  You are not supopsed to edit it directly.  Instead, a directory catalog process runs on one of you servers that build the lightweight directory database out of other directory databases.  You need to delete the client from teh source directory, not the directory cataog, then wait for the rebuild process to propagate the change.
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HemanthaKumarCommented:
What happens when you try to open the delete document.. If it complains about doc not existing then you have view index corruption...

Rebuild the index by this key combination (ctrl + Shift + F9)...


~Hemanth
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DjrobluvAuthor Commented:
Now here is what I am doing let me know if I'm doing something wrong. The file is called Clientdi.nsf. Using the notes client I do File --> Database --> Open --> Server --> Dir --> Clientdi.nsf, Now when I open this database I see all the names of the clients, I choose the client I want to remove press delete and then F9 to refresh and nothing. We have 2 Domino Servers Replicating between each other. I am doing this on the Source Server and still the same thing.
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HemanthaKumarCommented:
does this document open even after deletion ?

Secondly, is this clustered environment ?

Did you give delete access to the server id.. so that deletions are propogated (Also check replication advanced settings .. to make sure that you are propogating deletions to both the servers)
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DjrobluvAuthor Commented:
Document does open after attempted deletion.

No this is not a clustered environment.

All of this was setup before I started with the company.
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qwaleteeCommented:
Look at your server docs in the Domino Directory.  On the Server Tasks tab of the server document, there is sub-tab called "Directory cataloger."  You will probably find that one of teh server documents has values filled in for Directory Cataloger, and that the database you are working with is the result of the cataloger (or a replica of that result file).

You then need to trace back and find which source directories the cataloger is using to build your database, and find which of those files contains teh entry that you wnat to remove. Remove it from there, let the directory cataloger do its magic again, and you will be good again.
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