Wrong Date in Outlook E-mails

The e-mails I am receiving in my Outlook Express have always the time of their receival or sending one hour early, although the time on my machine is correct.....how do I control the date & time in outlook??
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mte01Asked:
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sunray_2003Commented:
Hi mte01,

Not sure if you are talking about Microsoft Outlook or Outlook express.
If it is Microsoft Outlook , check this
open Outlook
go to tools > options > calendar options > time zone and check or uncheck daylight savings time (as appropriate)

SR..
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mte01Author Commented:
>> The e-mails I am receiving in my Outlook Express have.......

I mentioned explicitly Outlook Express......I thought you were smarter Ashwin....:)
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sunray_2003Commented:
Sorry .. The following confused me

Title: Wrong Date in Outlook E-mails
how do I control the date & time in outlook??

Majority wins.. LOL !!

What version of OE you have and is it fully updated ?

receiving email from any sender is one hr early ?

what kind of email account have you set in OE ?
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mte01Author Commented:
Outlook Express Version 6.00.2800

Yes, receiving e-mails from any sender is 1 hour early...

I have a pop3 account in OE
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sunray_2003Commented:
mte01,

can u access that pop3 email going to web (ie webmail) ?

have you tried to delete the email account in OE and create it again to check what happens ?

when did this error start ?

Is your OE fully updated ?
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mte01Author Commented:
Yes, I can access my mail using webmail & it displays the correct time

I don't remeber when it started but I think since I re-installed my Windows XP OS:
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21172347.html

>>have you tried to delete the email account in OE and create it again to check what happens ?
No, I haven't...I'll try that now to see....

>>Is your OE fully updated ?

Frankly, I don't know, but I have downloaded updates for my OS from the Microsoft website (but stayed on SP1), and I don't know if these updates affect Outlook
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sunray_2003Commented:
mte01,

I have never seen wrong date issues in Outlook express.

So it is kind of  a surprise to me
go to windows update page and install install all the updates,restart and check if that would help
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mte01Author Commented:
I have just removed my POP3 account, and reconfigured it again, but the problem remained: I sent an e-mail to myself using the same OE, and it showed in the time received 8:05 (instead of 9:05)!!

I'll re-install all the possible updates (but staying on SP1), and I'll inform you of the results.......
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travalCommented:
I'm really thinking this has to be a system clock time zone problem, even if your clock displays the right time.  Right click the clock, left click adjust date/time, and click on the time zone tab.  Check if either the time zone is wrong or the daylight savings check box is set incorrectly (both could actually be wrong so check both).
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sunray_2003Commented:
Good guess Traval.. never seen data issue in OE ( though i have been around in outlook for only some time)..
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travalCommented:
The reason I'm thinking this is that the received time is set by your server, but your computer deciphers the received time into it's local time.  So if your click is set for the wrong time zone, it could be displaying a time which looks right to you but converts to an hour ago.
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mte01Author Commented:
I adjusted the time zone (although it was correct - Cairo (GMT:+02:00)), to several other time zones with GMT +02:00, and I toggled with the automatic daylight saving checkbox (although it was correct - it should be checked), and the problem remained the same, although I am pretty sure that the clock is displaying the system time correctly....my clock is now displaying 10:02 PM (which is correct if you calculate the GMT time & add to it 2 hours)
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mte01Author Commented:
I live in Lebanon (in the Middle East)...the closest is Cairo..that's why I chose Cairo (GMT:+02:00)
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sunray_2003Commented:
Also when I say updates , I mean scan for  updates going to windows update page. If you see anything for OE , install them.. That would help this case specifically rather than to install all OS updates.

Did you ever been able to get correct dates in Outlook express and this issue occured one fine day ?

You may want to create  a new identity in OE and check
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mte01Author Commented:
>>Did you ever been able to get correct dates in Outlook express and this issue occured one fine day ?

I don't think so

As for updates, I am installing all the updates since I have to install them after all..........they are almost finished.....and I don't think there is anything for OE


I also think that this e-mail backup thing had to do with the problem, review please:
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21171629.html
and
http://www.experts-exchange.com/Applications/MS_Office/Outlook/Q_21172347.

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mte01Author Commented:
All possible WinXP updates (except SP2) are installed, but the problem remained....
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sunray_2003Commented:
I might be jumping the gun soon but can you create a new identity in OE and check in that..


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mte01Author Commented:
:)

How do I create a new identity??
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sunray_2003Commented:
File > identity > add new identity > new and create that way..

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mte01Author Commented:
Problem Solved!!........with new identity.....

but can't I have it fixed for the original main identity, and have only this identity??
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sunray_2003Commented:
Basically with a new identity you can transfer all emails and address book and you should be able to exactly get what you had in your previous identity..

But I hate to see this as a solution ... like just saying something corrupt in your old identity ... what is something is the big question ??  
I am not sure as i have never seen this issue before.. May be Traval or other experts might have some suggestion as to what could be the reason for that something ...
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mte01Author Commented:
>>what is something is the big question ??  

what do you mean by that??
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sunray_2003Commented:
Ok.. Let me first confirm.. In your new identity , did you setup your email account and now does sending and receiving email showing the correct time ?

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mte01Author Commented:
Yes, I have set up a new account, and e-mails received have the correct time.....
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sunray_2003Commented:
So as you can look there is some issue in your old identity which has created this problem..
I am just trying to know what problem is that or what caused the identity to be corrupted  ..
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mte01Author Commented:
No...wait....the problem has not been solved....apparently only the welcome e-mail had the correct time..........

Let me clarify the problem now that I see it clearer:

The SENT e-mails have the correct time (i have sent an e-mail, and it displayed 11:01 pm)
The INBOX e-mails have the incorrect time (the e-mail i sent above arrived at 9:52 pm)
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mte01Author Commented:
So I now see that the problem is identity-independent...
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travalCommented:
Then this issue is a conflict between what your computer thinks it's time zone and the correct time there, and the server which your mailbox resides on and it's idea of what it's time zone and time are.

Your sent items folder is time stamped with your system time, but your inbox is stamped by the server as I mentioned above.  Then your computer changes that time stamp into it's local time.  The fact that you can send a message to yourself and it says that it arrived an hour earlier than it did means that your computer and the server have a 1 hour schism, something is set incorrectly on one of the computers.  Since an ISP would be flooded if it were their machines, I'm assuming that yours is set incorrectly.

Just because Cairo is also GMT +2:00 doesn't mean it follows the same DST conventions as you do.  On my computer (Windows XP) Cairo is a seperate Time Zone listing from Beirut.  So choose this option if you have it:
GMT +2:00 athens, beirut, instanbul, minsk

After changing the time zone, make sure that the DST checkbox is set appropriately, and then verify that the time is still correct, or change it.  Then try sending again to yourself.

If you don't have that option, what version of Windows are you using?
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travalCommented:
But just so you know, I'm not trying to take you off on some weird tangent.  There isn't any time or time zone settings in OE at all so the problem can't be there.  Therefore it has to be the system clock.
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mte01Author Commented:
My pop3 mail account is my university account (AUB-American University of Beirut)....& by the way my e-mail conecerned is mte01@aub.edu.lb....so it's not an account for an ISP......

I am using WinXP with SP1.....in my system clock I don't have athens, beirut, istanbul, minsk.....I have only athens, istanbul, minsk....that's why I chose Cairo...

When I check my e-mail using the AUB online Webmail, it displays the correct time of the e-mail.....
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sunray_2003Commented:
I would be interested in knowing the result of this..

What would happen if you change the time to some other continent like India or united states.
Send an email to yourself and see what is getting displayed.. Check and uncheck the daylight savings time and see if that would have any effect..
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mte01Author Commented:
Changed time to India time...the following happened:

E-mail sent........date in Sent Items is 11:02 AM
E-mail received.......date in Inbox is 9:53 AM

And of course all the e-mails in both folders have their time changed (to Indian time), but the 1hour 10 min. differewnce is still the same....
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mte01Author Commented:
Checking & unchecking the DST didn't make any difference.....
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mte01Author Commented:
I made several extra tests, and it's now very clear that the problem is with the mail server.......

I sent an e-mail to myself at 10:08 AM (Sent Items)...I opened it using my webmail, it arrived at 10:09 AM (Webmail-Inbox), then I sent another e-mail to myself from the webmail at around 10:10 AM...it appeared in the sent items of the webmail as being sent at 9:00 AM, and I opened it from the inbox of the webmail, and the time of its arrival was 9:00 AM also. Then I downloaded both e-mails to the outlook......the time of the 1st e-mail was 8:59 AM, and the 2nd was 9:00 AM!!

Do I have to contact my university's mail administrator regarding this problem in the mail server, or is there a way to synchronize it from the webmail directly???
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sunray_2003Commented:
It is a surprise to see there is 1 hr and 10 mins difference. I was thinking all the time that the difference was exactly 1 hr..

Anyway , do you know if you can access that same email using IMAP... You can set up IMAP and that can be used to sync between webmail and OE
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mte01Author Commented:
No there was always around 1hour+ difference (8-9 minutes)

I have no idea about setting up IMAP.....
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sunray_2003Commented:
It is similar to setting up pop account

Just for info : http://meramail.indiatimes.com/meramail/IMAPdetails.jsp

You need to ask your admin about what incoming mail server like imap.univ.edu ..
Also once you did the settings, go to account's advanced properties and check "leave a message in server", otherwise it might get removed from webmail once you download it to OE
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mte01Author Commented:
I configured the IMAP settings..........and I sent a message to myself using IMAP....but I didn't receive it......
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mte01Author Commented:
I got the e-mail, it needed around 4-5 minutes to reach......weird!!
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mte01Author Commented:
The e-mail's time in the sent items was 8:04 PM, while its time in the Inox was 7:00 PM
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travalCommented:
The fact that my computer has a listing for "GMT +2:00 athens, beirut, instanbul, minsk" is pretty strong evidence that these four areas use the exact same time settings, even if your computer lists only three of the four.  Since these four are listed as a seperate entry on my computer from that for Cairo, it makes me suspect that there is some difference between the two selections.  Am I sure of that?  No.  But if you could just go ahead and make that change to rule it out, that would be great.  It only takes 2 seconds.

If the problem is with the server stamping the wrong time on the messages there is nothing you can do about that other than talk to the IT group at your school for the server.
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mte01Author Commented:
I made the change in my clock settings, and I am now pretty sure that the problem is with the mail server because I checked it & iy's happening with everyone in our university who is using his AUB mail.......I guess we'll have to contact the IT department........I'll wait for any comment from ashwin before closing the question...........
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sunray_2003Commented:
I guess i wud keep thinking some more suggestions like trying to download your email using that same POP account in a different user account in the same machine or to prove that there could be something wrong in the mail server end , try it on a different computer all together...  if it downloads correctly in another computers OE , then definitively it wont be an issue at the mail server end.. If it wrong there aswell , you can have proof that it doesnot work anywhere..
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mte01Author Commented:
I just tried my firiend's mail account on his PC, and the problem was the same, on his webmail, and on his OE......the problem is university-wide.
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sunray_2003Commented:
Then that would conclude this question .... talk with your IT dept
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