Username missing from header when email is printed

I am having a problem with several users printing thier emails. When they are printed, the users name does not appear as the header. Example:

John Doe
___________________________________

Email text

I have checked various settings, but have not been able to find a solution. Most of the information I find is that the attachment is not showing in the email. This however, is the user name not appearing.
LVL 32
Rodney BarnhardtServer AdministratorAsked:
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sunray_2003Commented:
What version of Outlook u have ?

Wild guess. Do you have word as default email editor. If yes , turn it off and check printing
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travalCommented:
What version of Outlook are you using?

Any chance this is occurring exclusively with HTML formatted messages?
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sunray_2003Commented:
Surprised to see only username missing as apposed to the entire header. What exactly u mean by username ?

This may be related to ur case

Header information of draft messages is not printed in Outlook 2002 and Outlook 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;836663

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Rodney BarnhardtServer AdministratorAuthor Commented:
We are currently using Outlook XP\2002, and I have tried changing from the editor being Word, to text, to html. It does not seem to matter which one it is done in. It is occurring on sent and received messages, not draft messages.
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travalCommented:
What type of email account are you using?  Is it a POP3/SMTP account?  Since this only affects messages that have been sent or received I am assuming this is an email account setting.

If you open the email account properties look at what the user name field says.  If it doesn't say the persons first and last name change it to be so.

Since this isn't affecting draft items I'm assuming it's not the profile name, but you can check that as well (control panel -> mail icon) and see if the profile is named as the person.  But again, since this is only affecting sent/received items I am assuming this is information being pulled from the user's name in the email account.

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Rodney BarnhardtServer AdministratorAuthor Commented:
Please delete question. Problem ended up being a corrupt print driver. I deleted and recreated the printer on the server, and the problem was corrected.
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moduloCommented:
PAQed with points refunded (250)

modulo
Community Support Moderator
0

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