asked on

c00021a on boot on a new machine

i have a dell inspiron laptop
we just installed xp on it and in the process of passing updates to it it just stoped booting
to be more precise, the problem happens when we passed xp service pack 2 to it
the error we get on boot is

stop: c00021a {fatal system error}
the windows logon process system process terminated unexpectedly with a status of 0x0000005 (0x00000000 0x00000000)
the system has shutdown

there is no way to get to safe mode
we tried to reinstall all the older bios in order in case it was a bios problem

any help would be greatly apreciated
thanks
ts

SheharyaarSaahil

Hello tstuardo =)

not sure what do you mean by "passed xp service pack 2 to it"
do you mean you updated and installed SP2 and then it blue screened after a restart ??
if yes then you can try uninstalling SP2 from Recovery Console as described ehre, check if it can make thesystem bootable again!

How to remove Windows XP Service Pack 2 from your computer
http://support.microsoft.com/default.aspx?kbid=875350

tstuardo

ASKER

well this is not really a way to fix it
i actually found the way to fix it
i had to install the activex upgrade manually BEFORE passing service pack 2
i guess i give myself the points :)

SheharyaarSaahil

how did you manage to bypass that BSOD to enter into windows for upgrading the Activex?? :)

tstuardo

ASKER

i didnt bypass
i just reinstalled the entire thing for the fifth time from scratch

SheharyaarSaahil

wow.... you reinstalled everything from scratch...... hmmmm strong guts!!
goto Support area and ask for a refund for this question..... Cheers ^_^

tstuardo

ASKER

i reinstalled the entire thing like 5 times
i never let the machine win :)

SheharyaarSaahil

>> i never let the machine win :)
lol..... you should never... ;-)