Outlook 2003 hangs when browsing to file to attach in an email

Posted on 2004-11-30
Last Modified: 2009-11-19
When I am in Outlook 2003 and go to attach a file into an email, when you hit the paper clip(insert file),and then hit the drop down to navigate to where the file is, Outlook hangs for about a minute and then recovers, but at each folder level it hangs again.  It will say on the Outlook title bar, Outlook (not responding). It has service pack 1 installed. I have run a repair and I have also uninstalled/reinstalled Office.
Does anyone know what is causing this? Any suggestions are very much appreciated!
Question by:ctcor
    LVL 49

    Accepted Solution

    What the outlook.pst file that is in your outlook 2003 created in outlook 2003 or previous version ?

    Can you temporarily turn off anti-virus , firewall and any anti-spam software in your machine and check if that would help.

    Do you have any add-in installed in outlook and if yes , can you disable it and check

    Have you tried to create a new profile in outlook going to control panel > mail > show profiles, imported the PST there and checked how it goes ?

    Have you tried to repair your outlook pst .
    Repair PST :

    go to start --> run --> C:\Program Files\Common Files\System\Mapi\1033
    in that open scanpst file
    Once it is open , browse and give the location of the outlook.pst file

    Author Comment

    Sunray, thanks for your suggestions. I will try these and post the results. It sounds to me that your leaning towards a suspicious PST file.

    Author Comment

    Sunray, my apologies for taking so long to close this. After upgrading the McAfee AV from 7 to 8, the problem has resolved itself. You were on to something while asking if the AV had been disabled. I never tried that.
    Thanks very much for all of you suggestions and your help!

    Expert Comment

    I have a Symantec Corporate Edition.Even i disabled, the problem persists.Can anyone suggest me with other solution

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
    Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    746 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    18 Experts available now in Live!

    Get 1:1 Help Now