keenedm
asked on
Yahoo authentication returning "Unable to process request at this time -- error 999"
For the last one or two months yahoo mail has not been working behind my corporate firewall. This also applies to services such as "my yahoo". I can go to any login page, but then receive the following error after authentication:
"Help
--------------------------
Unable to process request at this time -- error 999
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
Return to Yahoo!
"
The URL of one such reply is: http://login.yahoo.com/config/login?.tries=1&.done=http%3A//us.rd.yahoo.com/my/guest/loginbox/*http%3A// au.my.yahoo.com&.src=my&pa
Where xxxx has replaced my password & username for my privacy. Note I presume it is trying to login to Aus yahoo, since I am located here. I have a yahoo.co.uk account however. I see many others are having the same fault (see: http://www.google.com/search?hl=en&q=yahoo+messenger%2C+error+999). To my eyes it seems like yahoo have been a bit shortsighted with any security "enhancements" they have recently implimented. Note that the sometime suggested solution of logging in securely does not help.
I think I have only received this error at home on my broadband connection once or twice in the same period. The error occurs at all types of day, and following login to any yahoo domain or service. I have contacted yahoo support, but have received absolutely no human response.
I have no problem at work with any other websites or email services such as gmail or hotmail.
It is extremely frustrating not to be able to access email from other locations, and it seems like an error not contained to me. I am thinking that my corporate firewall hides some information that yahoo in their wisdom won't authenticate me without. It is driving me nuts!
"Help
--------------------------
Unable to process request at this time -- error 999
Unfortunately, we are unable to process your request at this time. We apologize for the inconvenience. Please try again later.
Return to Yahoo!
"
The URL of one such reply is: http://login.yahoo.com/config/login?.tries=1&.done=http%3A//us.rd.yahoo.com/my/guest/loginbox/*http%3A// au.my.yahoo.com&.src=my&pa
Where xxxx has replaced my password & username for my privacy. Note I presume it is trying to login to Aus yahoo, since I am located here. I have a yahoo.co.uk account however. I see many others are having the same fault (see: http://www.google.com/search?hl=en&q=yahoo+messenger%2C+error+999). To my eyes it seems like yahoo have been a bit shortsighted with any security "enhancements" they have recently implimented. Note that the sometime suggested solution of logging in securely does not help.
I think I have only received this error at home on my broadband connection once or twice in the same period. The error occurs at all types of day, and following login to any yahoo domain or service. I have contacted yahoo support, but have received absolutely no human response.
I have no problem at work with any other websites or email services such as gmail or hotmail.
It is extremely frustrating not to be able to access email from other locations, and it seems like an error not contained to me. I am thinking that my corporate firewall hides some information that yahoo in their wisdom won't authenticate me without. It is driving me nuts!
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ASKER
No, I've reset the cookie handling etc, and there is still the problem. If the problem sticks for one or two months I will probably switch to G mail. Does anyone know somebody at Yahoo who can help, or at least get me a human voice to talk to in Australia for this issue? Many thanks,
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ASKER
Thanks, for your suggestions. The proxy certainly worked, but since then Yahoo has begun working again behind my corporate firewall/proxy. Maybe it was my email to their helpdesk that helped, or something else? In the meantime I will give it a little while to see if it breaks again before I close this call and assign points.
Cheers all,
Cheers all,
Hi Turn123,
I think every poster has offered some type of help here, as the actual cause was never defined. (Indeed, with the subject matter, there is almost definitely more than one affecting factor.
:)
Hope everytihng is still ok, keendm.
d.
I think every poster has offered some type of help here, as the actual cause was never defined. (Indeed, with the subject matter, there is almost definitely more than one affecting factor.
:)
Hope everytihng is still ok, keendm.
d.
ASKER
Sorry no response of late. I was overseas over the holiday period. I will now distribute points accordingly, but think hankknight dreamer and sunnycoder got the closest with their efforts.
The problem is still not occurring, so as I said before it could be that Yahoo have fixed up their dodgy authentication (maybe they saw this thread??! :0 ) or something at my company has been corrected. Unfortunately our IT dept is too big for this to be investigated.
Thanks for all your help.
The problem is still not occurring, so as I said before it could be that Yahoo have fixed up their dodgy authentication (maybe they saw this thread??! :0 ) or something at my company has been corrected. Unfortunately our IT dept is too big for this to be investigated.
Thanks for all your help.
http://aspirasi.org/blog/archives/2004/05/yahoo_the_page.html
It would seem your not the only one. Reading through these posts it seems that some users have just accepted that it happens.
Michael