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Microsoft Office 2003 not installing correctly on Win2kSP4

Posted on 2004-12-01
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Hi there,

I ran into an interresting issue today for the first time, and after several hours of trying, I decided to take a look here. I've installed Office 2003 (propably for the 200th time) over Office 2000, and after installation encountered an error I've never seen before: Starting the applications from the start menu works, however every time I do that I see a "Microsoft Word is preparing to install ..." screen, which goes away after 2-3 seconds without asking for a CD or anything. I can use these applications just fine now.

However, when I double click on a .doc/.doc/.xls/whatever office document, I get an error telling me that no application has been configured for this document type, and that I should go into the control panel and do so. Looking there, I see that .doc files are set to open in "Microsoft Word", but the error still exists. Now when I login to the computer using the ADs administrator, the error is gone and I can work just fine.

The system is running Windows 2000 with SP4 and all the latest hotfixes. I've tried and installed SP1 and all hotfixes for Office 2003 as well, that didn't help. The computer is within a local Active Directory domain, the logged in user is a member of the administration group. Permission should not be an issue therefor, but I'd be glad to learn otherwise :)

Thanks for your help,

  Bobbi
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Question by:Bobbi_NGEmu
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Expert Comment

by:Jeroen Rosink
ID: 12717754
perhaps following article might give you some ideas/help
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

regards,
Jeroen
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by:Bobbi_NGEmu
ID: 12723972
Thanks for your reply. I read through the privided KB article and tried some of the options provided there, but it didn't really solve my issue. I'd rather guess it has something to do with some mixed up permissions. BTW, I just found out today that I'm able to install and use Office 2000 just fine - seems to be an issue with Office 2003 in combination with the described setup.

Bobbi
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by:Jeroen Rosink
ID: 12724193
is it necessary that you keep using excel2000? otherwise it might be an option to uninstall office, have a clean system and then install 2003 (not over 2000)
OR TRY TO REPAIR:
How to install or repair and reinstall Office 2003 programs and features
http://support.microsoft.com/default.aspx?scid=kb;en-us;821593

perhaps an other options. installing next to each other:
When you try to install Office 2003, earlier versions of Office are removed during the setup process
http://support.microsoft.com/default.aspx?scid=kb;en-us;826319
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Author Comment

by:Bobbi_NGEmu
ID: 12724423
Excel 2000? I want the system to run the complete Office 2003 suite, so I don't mind if 2000 is gone. However, re-installing the whole system is not an option as the person working on it has highly customized his settings there.
The thing really disturbing me all the time is that the Administrator account IS able to work with Office 2003 just fine, while the user account is not - maybe this is rather an Active Directory issue than an issue inside Office?

Bobbi
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Expert Comment

by:Calvin Brine
ID: 12726318
Bobbi,
 I runnig Win2K and Office 2K3 on my system.  I'm setup with local admin rights, so you are most likely on the correct path with the active directory thing.  

PS-No problems with the 2 programs running on my system.
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LVL 16

Expert Comment

by:Calvin Brine
ID: 12726329
To bad that I can't type or spell.
:-)
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LVL 1

Author Comment

by:Bobbi_NGEmu
ID: 12734131
Well, then let's check into this direction: Can any Active Directory expert tell me which group memberships I need to add to an user for office to work properly? Or could this be related to a damaged uninstall of the old Office package? Or, or, or ... ? :)

 Bobbi
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LVL 1

Author Comment

by:Bobbi_NGEmu
ID: 12820763
This issue is now solved: The profile seems to have been broken. After I created a new profile and copied the most important data over, I was able to uninstall Office 2000 and upgrade to Office 2003 just fine.

Thanks for your help everyone,

  Patrick
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Expert Comment

by:Jeroen Rosink
ID: 12823933
good to hear you solved the problem.

you might ask for refund if none of the answers helped you
 :http://www.experts-exchange.com/Community_Support/
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LVL 33

Expert Comment

by:Jeroen Rosink
ID: 13443210
I have no objections for PAQ this Q and refund. as Patrick solved the problem by creating a new profile which wasn't suggested by us as far as I can read.

regards,
Jeroen
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modulo earned 0 total points
ID: 13469626
PAQed with points refunded (500)

modulo
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