Microsoft Office 2003 not installing correctly on Win2kSP4

Hi there,

I ran into an interresting issue today for the first time, and after several hours of trying, I decided to take a look here. I've installed Office 2003 (propably for the 200th time) over Office 2000, and after installation encountered an error I've never seen before: Starting the applications from the start menu works, however every time I do that I see a "Microsoft Word is preparing to install ..." screen, which goes away after 2-3 seconds without asking for a CD or anything. I can use these applications just fine now.

However, when I double click on a .doc/.doc/.xls/whatever office document, I get an error telling me that no application has been configured for this document type, and that I should go into the control panel and do so. Looking there, I see that .doc files are set to open in "Microsoft Word", but the error still exists. Now when I login to the computer using the ADs administrator, the error is gone and I can work just fine.

The system is running Windows 2000 with SP4 and all the latest hotfixes. I've tried and installed SP1 and all hotfixes for Office 2003 as well, that didn't help. The computer is within a local Active Directory domain, the logged in user is a member of the administration group. Permission should not be an issue therefor, but I'd be glad to learn otherwise :)

Thanks for your help,

  Bobbi
LVL 1
Bobbi_NGEmuAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Jeroen RosinkSoftware testing consultantCommented:
perhaps following article might give you some ideas/help
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

regards,
Jeroen
0
Bobbi_NGEmuAuthor Commented:
Thanks for your reply. I read through the privided KB article and tried some of the options provided there, but it didn't really solve my issue. I'd rather guess it has something to do with some mixed up permissions. BTW, I just found out today that I'm able to install and use Office 2000 just fine - seems to be an issue with Office 2003 in combination with the described setup.

Bobbi
0
Jeroen RosinkSoftware testing consultantCommented:
is it necessary that you keep using excel2000? otherwise it might be an option to uninstall office, have a clean system and then install 2003 (not over 2000)
OR TRY TO REPAIR:
How to install or repair and reinstall Office 2003 programs and features
http://support.microsoft.com/default.aspx?scid=kb;en-us;821593

perhaps an other options. installing next to each other:
When you try to install Office 2003, earlier versions of Office are removed during the setup process
http://support.microsoft.com/default.aspx?scid=kb;en-us;826319
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Bobbi_NGEmuAuthor Commented:
Excel 2000? I want the system to run the complete Office 2003 suite, so I don't mind if 2000 is gone. However, re-installing the whole system is not an option as the person working on it has highly customized his settings there.
The thing really disturbing me all the time is that the Administrator account IS able to work with Office 2003 just fine, while the user account is not - maybe this is rather an Active Directory issue than an issue inside Office?

Bobbi
0
Calvin BrineCommented:
Bobbi,
 I runnig Win2K and Office 2K3 on my system.  I'm setup with local admin rights, so you are most likely on the correct path with the active directory thing.  

PS-No problems with the 2 programs running on my system.
0
Calvin BrineCommented:
To bad that I can't type or spell.
:-)
0
Bobbi_NGEmuAuthor Commented:
Well, then let's check into this direction: Can any Active Directory expert tell me which group memberships I need to add to an user for office to work properly? Or could this be related to a damaged uninstall of the old Office package? Or, or, or ... ? :)

 Bobbi
0
Bobbi_NGEmuAuthor Commented:
This issue is now solved: The profile seems to have been broken. After I created a new profile and copied the most important data over, I was able to uninstall Office 2000 and upgrade to Office 2003 just fine.

Thanks for your help everyone,

  Patrick
0
Jeroen RosinkSoftware testing consultantCommented:
good to hear you solved the problem.

you might ask for refund if none of the answers helped you
 :http://www.experts-exchange.com/Community_Support/
0
Jeroen RosinkSoftware testing consultantCommented:
I have no objections for PAQ this Q and refund. as Patrick solved the problem by creating a new profile which wasn't suggested by us as far as I can read.

regards,
Jeroen
0
moduloCommented:
PAQed with points refunded (500)

modulo
Community Support Moderator
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Office

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.