Can't Print or Map a Drive in WIN 98

I have a windows 98 user that cannot print or MAP a network drive, but he can
go on the WWW and send and recive E mail over the WWW.

I did an IPCONFIG and he had no IP Address, so I did a:
IPCONFIG/RENEW, and it gave him a list, 1-4 of Ethernet Adapters.  In 3 and 4
were the following:

3.169.xxx.xx.168, 255.255.0.0
4.169.xxx.xxx.173, 255.255.0.0

Our IP Adress Pool is:  192.168.x.x----X.X.X.X.  Also those are Class B
addresses, they should not come up as a renewel of the IP address.  After I do
the IPCONFIG/RENEW, and the address shows up, I reboot and the address is gone
from the Ethenet Adapter list in IPCONFIG.

When I Renewed his original address I got a MAC Address conflick, so I looked
around and found some inaccurracies of other IPs addresses on other users
workstations.  Found an UNUSED IP Address to use; X.X.X.178

So I used the addrees after Pinging it and getting No Reply:  xxx.xxx.x.178.  I
did not get a Conflict message, but it still did not allow me to print, so I
enetered it in the Network control Panel Manually, and it still did not let me
print or see the network.

Any Ideas,

TIA,

Jess
JessPAsked:
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stevenlewisCommented:
169.254.x.x is an APIPA adress (meaning it can't connect to the dhcp server)
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stevenlewisCommented:
How many adapters are installed?
boot to safe mode, and in device manager remove all adapters, reboot and reinstall them
then check
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JessPAuthor Commented:
Steven:

thanks, never heard of an IPIPA Address.  I did not use it though
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JessPAuthor Commented:
Any ideas of what is wrong??
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stevenlewisCommented:
You don't use an APIPA address (Automatic Private IP Addressing)
try my suggestion about safe mode
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JessPAuthor Commented:
STEVEN:  I won't be able to try this:
How many adapters are installed?
boot to safe mode, and in device manager remove all adapters, reboot and reinstall them
then check


UNTIL Tomorrow, I will get back to you.

Jess
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stevenlewisCommented:
:-)
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paraghsDy General ManagerCommented:
JessP,

You must get it clear that Mapping a drive, and Accessing internet are done through two different protocols.

While you use TCP/IP for internet, you use NetBEUI for mapping drive, and printing to network printers.

Check if you have NetBEUI installed. I doubt you have it.
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stevenlewisCommented:
>>you use NetBEUI for mapping drive
not true, and in fact M$ is dropping support for NetBEUI in XP (iyou can install it for backwards compatablity, but not by default)
http://support.microsoft.com/support/kb/articles/q301/0/41.asp
NetBIOS over tcp will do the work
but don't confuse NetBIOS with NetBEUI, not the same thng at all
http://www.psp.co.uk/tfl/techindx.htm
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paraghsDy General ManagerCommented:
Right Steven,

but remember, we are talking about Win 98 here...
NetBIOS over TCP/Ip will work, only if NetBIOS is installed. And in W98, you install it. Not so in WinXP.
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stevenlewisCommented:
You don't install NetBIOS, it is not a protocol. You can enable it (in 98 it is enabled) in XP you can enable it, it is disabled by default
If you check the tcp properties in 98, it is checked and greyed out, so you can't disable it
"Specifically, if the "Enable NetBIOS over TCP/IP" option (which is the default setting that cannot be changed in Windows 95/98)"
source: http://support.microsoft.com/?kbid=226232
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stevenlewisCommented:
Having said that, i have seen where installing NetBEUI has fixed the problem, but this masks an underlying problem with the tcp stack/settings, because the network will use NetBEUI instead of tcp to resolve the issue
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paraghsDy General ManagerCommented:
Steven,

I agree that NetBIOS is an API, and not a protocol, but a large number of sites on the net mention it as protocol.
See http://www.webopedia.com/TERM/N/Netbeui.html

Anyway, let JessP install NetBEUI, and see if his problem is solved.
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stevenlewisCommented:
I just reported the error to them. Doubt they will fix it, but had to let them know
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JessPAuthor Commented:
About DELETING THE ADAPTERS:  As I Have never done this before:

The Following list is there:
TCP/IP---> AOL DIAL-UP ADAPTER
TCP/IP---> DIAL-UP ADAPTER #2 (VPN SUPPORT)
TCP/IP---> DIAL-UP ADAPTER
TCP/IP--->INTEL ETHEREXPRESS 16 OR 16TP ISA
AOL ADAPTER
AOL DIAL-UP ADAPTER
DIAL-UP ADAPTER #2 (VPN SUPPORT)

In the Newtork Adapters windows is:
Ndis2 Driver
Existing ODI Driver.
Of the adapters above, i believe the only one I need to reload is:  TCP/IP--->INTEL ETHEREXPRESS 16 OR 16TP ISA
This user is not dialing into anywhere, including AOL, has no VPN connection.

HERE IS MY QUESTION:
If I delete these adapters, do I have to have a disk with; These drivers on them; Ndis2 Driver
Existing ODI Driver?

Sorry its a load FULL,

Regards,

Jess
"Geek"  <---actually I don't mind


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stevenlewisCommented:
>>Of the adapters above, i believe the only one I need to reload is:  TCP/IP--->INTEL ETHEREXPRESS 16 OR 16TP ISA
You will need the disk for this one, and the 98 installation cd
uninstall AOL first
then remove the adapters,  (do not reboot yet) then go to add/remove programs, wincows components, and remove dial up networking now reboot, and reinstall the etherexpress card
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stevenlewisCommented:
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JessPAuthor Commented:
I have not done the above yet, but rebooted and he got the network back and can print and see the newtwork.  I will be keeping a close eye on this situation.  I will keep you posted

Jess
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JessPAuthor Commented:
paraghs:

Do not have NetBeui

Thanks, Jess
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JessPAuthor Commented:
Thanks Steven, it is working now.
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stevenlewisCommented:
Glad to help!
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