I want to buy an internal fax modem that is "certified for windows 2003 server" and has the logo on the box. I'll also settle for an external fax modem if an internal is not available.
That sounds pretty easy, but I have spent two months trying.
If you know of such a modem, you can stop reading right now and collect a quick 250 points.
If you have time on your hands and want to hear my horror story, read on.
I have a Dell Poweredge 700 running Windows Small Business Server 2003. We need a fax modem which will be used only for faxing.
I went to my local big box retail store which did not have any modems with the 2003 logo. I talked with several 18 year "sales people" and went home to do some research.
was equally unhelpful. The 2000 hcl is easily searchable, but naturally it does not list 2003 hardware. The "new and improved" 2003 list does not appear to list any modems (I'm not really sure because Microsoft has a lousy search method for the new list.)
Further web searching also was coming up dry, so I went back to big box retail store and bought a usr5699b which was the most expensive internal modem available. When I installed it, Windows warned me that the driver was not certified. I ignored that message because the USR web site does not list any server 2003 drivers.
The modem seemed to work, but the machine crashed 3 times a week for the next 2 weeks. Event logs lead me to at least one article that specifically mentioned problems with same kind of modem. I removed modem, and machine has been stable for 2 weeks.
I called USR and they agreed USR5699B does not support 2003 server. They suggested I buy usr5610b instead.
Back to the big box store. They have a USR5610B, but the box says 98/2000/me/xp and does NOT say "certified for windows 2003 server". (Naturally BigBox won't give me credit for a working modem which I bought several months ago.)
Another call to USR. The technician shows me that their website definitely says they have server 2003 driver but it does not specifically say that the driver is "CERTIFIED for windows 2003 server". The tech support person talked with level 2 tech. They seemed to think the magic word Certified was irrelevant because they promised to support the 5610b if it doesn't work.
But I want something that is hassle free. After even more web searching, I am turning to the real experts at experts-exchange.
I WANT THOSE MAGIC WORDS ON THE BOX!
Can anybody point me to a manufacturer that has it?