unable to install application
Posted on 2004-12-01
I am attempting to install an application that I have install hundreds of times before, but am now getting errors.
Please note that this occurs on a computer that was upgraded from Windows 98SE to Windows 2000 Pro and AFTER the computer was joined to the domain.
I have an application that I have been able to install on Windows 2000 before with no problem. I have upgraded several other computers to 2000 and the application was installed no problem. But on this particular computer, it simply will not install. It is a faxing application that creates a local printer (just like Microsoft Fax). So when the user prints a Word document to this printer, it actually sends it to the fax server, which the converts the document to the correct format for faxing.
The error that I get is "Error calling AddMonitor (0x7f)", followed by "Setup Failed". A call to the manufacturer proved futile as they have never experienced this.
I have tried removing the computer from the domain and adding back to the default workgroup that I saw before joining to the domain, again with no success. I tried logging in as the domain admin and running the install, logging in as the local admin, again with no success.
Have I missed a step?