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Synchronization Log errors Outlook 2003

Under the "Sync" folder I started seeing those logs as follows:


14:56:35 Synchronizer Version 11.0.5604
14:56:35 Synchronizing Mailbox 'johnny smith'
14:56:35 Synchronizing Hierarchy
14:56:36 Synchronizing server changes in folder 'Inbox'
14:56:36 Downloading from server 'mail.xxxyyy.com'
14:57:08 Error synchronizing folder
14:57:08              [80040119-544-50B-560]
14:57:08              The item was found to contain a virus that could not be cleaned.  For more information, contact your Exchange server administrator.
14:57:08              Microsoft Exchange Server Information Store
14:57:08              For more information on this failure, click the URL below:
14:57:08              http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80040119-544-50b-560
14:57:08 Done



The item with the virus had and attachment named (re_mail_4923_COM.VIR). I deleted that email on Outlook and after that I started getting the Sync error, not being to see any new messages on my Outook anymore that came after the one with the possible virus. I accessed my Exchange Inbox through another means and noticed the messages that were not showing on my Outlook. Deleted the email with the attachment there also. I still kept getting the same error message.

Renamed the *.ost file to recreate it and stop right on the message before the one with the attachment came through. and the same sync error messahe showed up again.

Please help

 

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JohnRamz
Asked:
JohnRamz
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3 Solutions
 
travalCommented:
Try unchecking the option to connect using "cached mode" (control panel->mail icon->exchange properties), opening up outlook, seeing if the infected item is there, if so move it somewhere like a pst file or some temp folder you create, then close outlook, turn back on "cached mode" and restart outlook to see if the problem still continues.
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Joseph O'LoughlinCommented:
Hi JohnRamz,
What antivirus program are you using and how is it configured?
usual disclaimers apply.  I'm away next week so don't expect a quick reply.
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fletch72Commented:
Try to delete your outlook profile all together through the control panel, mail icon, etc.

Recreate and leave cache mode off.  See if that message is still in there and if so delete it.  Check your virus software is all up to date.

You can then either turn on cache mode or just use regular offline mode.  Cache mode is nice but also hangs a bit with new messages coming in, just preference.  Cache is easier to use and config, offline seems quicker for real time email.
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JohnRamzAuthor Commented:
Traval and Fletch72:

you both are suggesting going tthru the control panel-mail icon, I did that but I cannot find "cached mode" anywhere...
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travalCommented:
When you open the mail icon, click on "E-Mail Accounts" button, then choose "View or change existing e-mail accounts" and click next.  Highlight your "Microsoft Exchange Server" account and click "Change".  Right in the middle of the screen is a check box to "Use Cached Exchange Mode".
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JohnRamzAuthor Commented:
Traval:

Ok. I unchecked that and even removed my current profile, but before I did that I backed up the .ost and .pst files. Now I am receiving emails and it is not getting the sync error anymore. But it is not showing my archived emails folders.

Is there anyway to get those back cosnidering I still have the old .ost and .pst.?  Did it actually delete those files of the storage location when I removed and recreated the profile?

 
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fletch72Commented:
Yes, do this.

Open Outlook, do a file open and then browse to the pst files you have.  They will then appear in your folder list.  The OST isn't so important because whatever is in that file should be on your email server.  The pst's should be your archives or whatever other personal folders you created.
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travalCommented:
Since you have a new profile, you will need to tell the new profile to use your old archive pst file for archiving to from this point on.  To do this click TOOLS->OPTIONS->OTHER TAB->AUTOARCHIVE and set your default folder for archiving to the one you have already.  If you don't take this step, you won't lose data, you'll just have two different files holding your archived data.
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fletch72Commented:
Keep in mind you don't want the archive pst file to grow over 2 gigs and I always say if it gets to 1.5 gigs, start a new one.  I have seen to many time it get close to 2 gigs and then you have to use the scanpst or another tool and it doesn't work.  The crop tool I have seen take a 2gig file and shrink it to megs and people lost it all.

And if you ever have to do that always back up the pst file (just a reminder)
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JohnRamzAuthor Commented:
Ok . fletch72 and traval you guys are great. For the record and to help others your last three answers work including the recommendation. So I will split the points

Thanks so much, I'm happy camper now ;)

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travalCommented:
That's true (2gb limit) if you upgraded to Outlook 2003 and continued using the same OST file, but Outlook 2003 uses Unicode PST and OST files so your limit should be 20gb if you created it 2003.  And it's not a hard limit like the old ANSI pst files, you can actually expand it beyond that but MS doesn't recommend it for performance reasons : http://support.microsoft.com/default.aspx?scid=KB;EN-US;832925
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fletch72Commented:
Great point traval.

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