I've been searching all over the internet, but im struggling to find a utility that provides the spec of their computer. ie, CPU speed/make, HDD size/make etc.
A simple issue really, but its difficult to explain over the phone to a complete novice how someone can find out the spec of their own computer.
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Belarc Advisor probably the best solution. Everest Home doesn't like the computer being on a network. Apart from the professional version of course, but you have to purchase that one.
Yeah I use Belarc a lot - particularly for doing snapshots of strange servers - for documentation