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TomStarich

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explorer.exe generates errors and closes but launches fine when opened from target of the explorer icon.

This is a Windows 2000 machine with Service Pack 4 installed. The problem is that when you try to open Windows Explorer from the start/programs/accessories/windows explorer icon. It immediately generates errors and closes.
This problem deals with Windows Explorer the file manager Not Internet Explorer the browser.

Explorer will launch and run correctly, if you start/programs/accessories/explorer and right click to find the target and then launch the target icon (that the explorer icon refers to) that is located in the winnt directory.

"The target icon that works in winnt directory looks like a little computer, not the file with the magnifying glass we usually think of as explorer."

The following things have been tried without success.
-System File Checker /scan now did not find any errors
-It was thought explorer.exe file was corrupted so a new copy was extracted from the windows 2000 CD and installed in the winnt directory
-Reinstall of windows 2000 on top of the copy of 2000 that was on the computer was not allowed when the 2k cd was tried. Unless we wanted to do a clean install.

We do not want to do a complete reinstall, we don't want to reload all of our programs. No points will be awarded to the answer "Reload your machine"

Other observations (not that I want to overwhelm you with issues and confuse the problem but here go's)

-After rebooting the computer (when explorer had crashed) no icons appear in the system tray.
-If you click on the icon with the magnifying glass that is inside the winnt directory Explorer will Crash
-When I restart the computer shortly after restart although I am not clicking on anything I hear a the "Abrupt Windows Error Sound" like the one that Bonk you hear  when an error has occured but I see that no error window opens up.

- After startup in the event viewer in the application log,  CBWHost was started event id is 0 Then it says "CBWHost cannot be found. The local computer may not have the necessary registry information or message dll files to display messages from a remote computer.  
- The Application Error log also says the exact same thing CBWAttn cannot be found. The local computer may not have the necessary registry information or message dll files to display messages from a remote computer.for CBWAttn in that same error log.

Anyone who can provide a fix for this "explorer.exe generates errors and closes but launches fine when opened from target of the explorer icon." Well deserves the 500 points!
Avatar of stardust126
stardust126

What about viruses/adaware scan? any luck there?
Avatar of Rok Brnot
hi

If the message you get opening explorer.exe is something like this:

SYMPTOMS
When you start Windows Explorer, or when you use the Search feature to search for files or folders and then start Windows Explorer, you may receive the following error message:
Explorer.exe has generated errors and will be closed by Windows.
You will need to restart the program.

An error log is being created.

check this article:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q319124
Hello TomStarich =)

Two things....

1. Does the problem occurs in safemode as well?
2. Does the problem occurs with a new user account also?
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ASKER

Two responces

1)Yes, rbrnot

When you start Windows Explorer, I receive the following error message:
Explorer.exe has generated errors and will be closed by Windows.
You will need to restart the program.

2)Dear SheharyaarSaaahil,

***I was not able to get the computer into safe mode.... I used F8 at startup and then when asked: what kind of safe mode, I tried the just the Safe Mode option

After selecting Safe Mode and hitting enter, some activity occured and then I got a  STOP ... on a large blue background screen of text that said at the bottom if you have never seen this before just restart. I was never able to get her into Safe Mode.

***I was able to add a new user called Darlyn and that user showed showed no problems. I mean when I logged on using Darlyn I could go to start/programs/accessories/windows explorer and when explorer opened it did not crash.

So What is different about the Administrator account where the above mentioned explorer crashing occurs and the Darlyn account where the Explorer does not Crash.

ASKER CERTIFIED SOLUTION
Avatar of SheharyaarSaahil
SheharyaarSaahil
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Yes we were using the Original Administrator Account. On this machine. I have heard there are good reasons not to use the original Administrator Account.

Rumor has it some kinds of external breechs in security are possible. Unfortunately I found this out after we had set up this computer.

Now that we have already set up the account with the Original Administrator is there any way to correct the problem?

I am not at the computer to run the test of trying to put it into safe mode and see what Stop error code comes up. As soon as I can get to the machine tonight I will relay that code to you.
>> is there any way to correct the problem?
the corruption is in the registry.... and we dont know that where does it lie..... !!
So what if you will create a new Administrative user..... "copy" the data from the Administrator to the new user.... leave the Administrator account as it is.... and start using the new one :-?
Thank you SheharyaarSaahil for your help.

I want to assure you will get the 500 points with your clear explaination.
"Mostly in such type of situations..... we just create a new user and then copy our old corrupted user data to the new one as descrined here >> http://www.winbookcorp.com/_technote/WBTA09000815.htm

As far as the stop error code here it is for your information.

*** STOP 0x0000000A (0xED917354,0x000000FF,0x00000001,0x80462E89) IRQL_NOT_LESS_OR_EQUAL
*** Address 80462E89 base at 80400000, DateStamp 40d1d183 - ntoskrnl.exe

If this is the first time you have seen this stop error screen, restart your computer.

If this screen appears again follow these steps:

Check to make sure any new hardware or software is installed properly.

If this is a new installation ask your hardware or software manfacturer for any windows 2000 updates you may need.
If problems continue, disable or remove any new hardware or software.
Disable bios memory option. such as caching or shadowing.
Check your harddrive to make sure its properly configured and terminated.
If you need to use safe mode to remove or disable componants, restart your computer, press f8 to select advanced startup option and then select safe mode.
Refer to your getting started manual for trouble shooting stop errors.
hi Tom... sorry for late replying..... i got too much busy in last two days..... =\
thanx for the points and grade..... and im happy you found a way around to your problem :)

as far as the safemode problem related...... are you sure that you are having this Hotfix installed already ??
You may receive a "Stop 0X0000000A" Stop error in Ntoskrnl.exe on a Windows 2000-based computer
http://support.microsoft.com/?kbid=867778