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KatixaFlag for Spain

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USB 2.0 Acting as USB 1.x

Hi there,

I'm experiencing something really strange. It comes from long ago, and noone seems to know why happens. I have Googled, asked in many forums, in specialized vendros... nothing.

Let me tell start my "story" listing my computer parts.
- Pentium 4 (HT), 2.6 GHz
- 1 GB RAM with 2x512 at Dual mode (800 Mhz).
- 2x120GB HD (one of them broken now, so 1x120
- nVidia GeForce 5600 Ultra (I think is "Verto").
- DVD Reader
- CD-Recorder
- Thermaltake box (7 fans)
- Intel Motherboard, 865GBF Chipset

Well... I have always used Windows 2000, but some months ago decided to try Windows XP. Some time ago, when I connected a 128 MB USB 2.0 pendrive to my usb port, I received a warning that said something similar to this:

"An hight speed device was connected to a port that is not high speed".

Well, I didn't really care about it and though it was some kind of warning about "high speed ports" (some months ago I was not aware about different USB versions...). So I just used the pendrive as normal. One day, talking with a friend about it, told me that that was something that happened with Windows XP because it did not have USB2 support in the pre-SP1 versions. I told him I got SP1, so he told me to remove the devices manually in the device manager and to restart the system.

HERE starts my nightmare. I removed the things, and the system autodetected the USB Roots and the Enhaced USB port. But the pendrive was still warning me about the "not high speed port". I have 6 working ports on my system, and I tried all them one by one. Nothing.

After becoming crazy trying BIOS setup, updating the BIOS, updating the Intel INF, and some other things, I decided to re-install Windows 2000. I upgraded to SP4 and the Enhaced port and USB2 Root Hub appeared, but the pendrive was not working at USB 2.0 speed. How I know this?

I did some test. I created a plain text file in my desktop. 50 MB. I copied it to the pendrive, and took about 50-60 seconds. I also "downloaded" it from the pendrive, and the same slowness. One -strange- thing that happened while I was testing is that I rebooted the computer forgetting that I left the pendrive inserted. I saw Windows doing a scandisk on it and when it booted I tested the file again. Surprise! 5-10 seconds to copy the same 50MB file. So I just disconnected the pendrive and reconnected it again. And once again, USB1 speeds.

I decided to buy a USB2 PCI card. I bought a Conceptronic with 6 ports. Following the instructions, I installed the drivers first and THEN installed the card in the slot. Guess? The ports on my card were still giving the message about the "not high speed port".

Well, I decided to reinstall Windows 2000 disabling all USB in my motherboard from the BIOS and unplugging the Conceptronic. I installed with the keyboard (no USB mouse), upgraded to SP4, intalled the Conceptronic drivers, installed the card and.... once again, USB1. Then I enabled the USB in the motherboard and although Windows detected the "Enhaced Host Controller", the speeds were the same.

In those days I also bought an Audigy 2 NX (external USB), because I was having some troubles with my SBLive! 5.1 and the speakers. The Audigy is ALSO detecting my system as USB1. How I know this? Because I can configure the devide bandwidth to play 48/96Khz sound at 16/24 bits, and the 5.1 support for 96/24 is only available at USB2.0, while USB1 features 48/24bits. I simply do not have the "96Khz" option in the list to select, but when I plug my headphones and the system detects the setting to "2 speakers", I can shoose 96.

I have also experienced USB 2.0 working randomly. As an example, I was plugin and unplugging the pendrive from one port to another to see if the warning pops up, and one of the times didn't. So I just tested it and... yes. USB 2.0 working. Unplug and plug, and you get USB1 again.


So... I decided to try buying another motherboard. I acquired an Asus P4P800-E Deluxe, re-mounted the whole computer, reinstalled Windows XP with SP1, and... the EXACT same thing happens. Rarely random USB2, Audigy 2 working without bandwidth...

Now I use the motherboard LAN and the Conceptronic is not plugged. I though I was not going to need it... *sigh*

So I decided to buy a new power supply (I had a 300W one). Now I acquired a 420W one (Levicom... hope it's good... the price was). I mounted the whole thing again but... Windows still thinks that my ports are USB 1.x (and yes I deleted the devices again and let the system detect them).


The BIOS is configured as "USB 2.0 Enabled" and "HiSpeed" mode. I have also played with these values and the "PnP OS" Yes/No.

No devices with warning symbol in the device manager, and nothing strange in my system I guess.


Now the last thing I can do is go to my specialized vendor (where I've been buying all this devices, not the computer) and try unplugging and plugging other devices as graphics card, RAM, etc... but that sounds SO strange...


Any advices? Hope there is someone out there that know how to resolve this....

Thanks in advance.
Avatar of Katixa
Katixa
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ASKER

I nearly forgot...

Feel free to ask me to post any system configuration you want to check out, or to ask anything about what I did about something specific in the past.
Avatar of Vantim
Vantim

Hi Katixa,
Did you install the usb drivers off the motherboards cd-rom?  I've never seen this problem before.  I have a mix of usb1.1 and 2.0 ports on both my computers and have never experience these symtoms before

Avatar of Katixa

ASKER

When I rebooted my Windows 2000 after installing the motherboard, I installed the drivers because the installation let me and because they were "only for Windows 2000 temporarily until Microsoft delivers EHCI support".

Now that I reinstalled Windows XP (I didn't want to use my motherboard with my old system configuration), I simply can't install them because "This drivers are NOT for Windows XP. SP1 includes native USB 2.0 support".

Anyway I did not try to install them manually, but... shouldn't the system just simply... work?
I only heard about drivers need when you install external PCI devices (and as I stated on my first post, even installing those drivers using my Conceptronic, the system was not working)

Thanks again.

PS: I'm going to try installing the drivers manually.
Avatar of Katixa

ASKER

Hi again,

Tried to install the drivers from the CD but the mouse and the Audigy 2 stopped working (and Windows warned me about non-signed drivers, etc.). I just went back to the original drivers. Let me paste here some information.

This is what I see on the device manager:

image

These are some reports from Si-Software Sandra Standard:
SiSoftware Sandra

SYSTEM SUMARY
_______________________________________________________
System
Host Name : PENTIUM4
User : UserName
Domain : PENTIUM4

Processor
Model : Intel(R) Pentium(R) 4 CPU 2.60GHz
Speed : 2.61GHz
Performance Rating : PR3466 (estimated)
SMT Support : 2 Unit(s)
Type : Standard
L2 On-board Cache : 512kB ECC Synchronous ATC (8-way sectored, 64 byte line size)

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : Yes
System BIOS : American Megatrends Inc. 1004.001
System : To Be Filled By O.E.M. To Be Filled By O.E.M.
Mainboard : ASUSTeK Computer Inc. P4P800-E
Total Memory : 1023MB DDR-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 1024MB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : Monitor predeterminado
Monitor/Panel : Monitor predeterminado
Monitor/Panel : FLATRON 775FT
Monitor/Panel : Monitor Plug and Play
Adapter : NVIDIA GeForce FX 5600 Ultra

Physical Storage Devices
Removable Drive : Unidad de disquete
Hard Disk : WDC WD1200JB-00EVA0 (111.8GB)
CD-ROM/DVD : HL-DT-ST DVD-ROM GDR8161B (CD 48X Rd) (DVD 6X Rd)
CD-ROM/DVD : SONY CD-RW  CRX225E (CD 193X Rd, 52X Wr)

Logical Storage Devices
1.44MB 3.5" (A:) : N/A
Hard Disk (C:) : 5.9GB (1.0GB, 18% Free) (NTFS)
Local disk (D:) : 105.9GB (2.4GB, 2% Free) (NTFS)
CD-ROM/DVD (E:) : N/A
P4c800_p4p800_ai (F:) : 671MB (0MB, 0% Free) (CDFS)

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Concentrador raíz USB
USB Controller/Hub : Dispositivo compuesto USB
USB Controller/Hub : Dispositivo compuesto USB
FireWire/1394 Controller/Hub : Controladora de host VIA OHCI compatible con IEEE 1394
Keyboard : Teclado estándar de 101/102 teclas o Microsoft Natural PS/2 Keyboard
Mouse : Mouse compatible con HID
Human Interface : Dispositivo de interfaz humana USB

MultiMedia Device(s)
Device : Pinnacle WDM PCTV Video Capture

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 1)

Network Services
Adapter : Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adapter, Copper RJ-45

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
_________________________________________




MAINBOARD INFORMATION
_______________________________________
SiSoftware Sandra

System
Manufacturer : To Be Filled By O.E.M.
Model : To Be Filled By O.E.M.
Version : To Be Filled By O.E.M.
Serial Number : To Be Filled By O.E.M.
ID : xxxxxxx-xxxxx-xxxx-xxxxxxxxxxx

System Chassis
Manufacturer : Chassis Manufacture
Type : Desktop
Can be locked : No
Version : Chassis Version
Serial Number : Chassis Serial Number
Asset Tag : Asset-1234567890
Boot-up State : Safe
Power State : Safe
Thermal State : Safe
Security State : External Interface Locked-out

Mainboard
Manufacturer : ASUSTeK Computer Inc.
MP Support : 1 CPU(s)
MPS Version : 1.10
Model : P4P800-E
Version : Rev 1.xx
Serial Number : MB-1234567890
System BIOS : 63-0401-000009-00101111-092404-I865PE

On-board Devices
 Marvell 88E8001 : Ethernet Adapter (Enabled)

System Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
BANK0 - DIMM0 : Manufacturer0 PartNum0 SerNum0 AssetTagNum0 DIMM Synchronous DDR-SDRAM 512MB/64
BANK1 - DIMM1 : Empty
BANK2 - DIMM2 : Manufacturer2 PartNum2 SerNum2 AssetTagNum2 DIMM Synchronous DDR-SDRAM 512MB/64
BANK3 - DIMM3 : Empty

Chipset 1
Model : ASUSTeK Computer Inc 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 200MHz / 2x 200MHz
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
IO Queue Depth : 12 request(s)

Chipset 1 Hub Interface
Type : Hub-Interface
Version : 1.50
Number of Ports : 3
Width : 8-bit
Full Duplex : Yes
Multiplier : 1/1x

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR-SDRAM 2.5-3-3-8CL 1CMD
Bank 1 : 512MB DDR-SDRAM 2.5-3-3-8CL 1CMD
Channels : 2
Speed : 2x 200MHz (400MHz data rate)
Multiplier : 1/1x
Width : 64-bit
Refresh Rate : 7.80µs
Performance Acceleration Technology : No
Power Save Mode : No
Fixed Hole Present : No

APIC 1
Version : 2.00
Multiplier : 1/2x
Maximum Interrupts : 24
IRQ Handler Engaged : Yes
Enhanced Support : Yes

Memory Module(s)
Memory Module 1 : 512MB 16x(32Mx8) DDR-SDRAM PC3200U-2533-600 (CL2.5 up to 200MHz)
Memory Module 3 : 512MB 16x(32Mx8) DDR-SDRAM PC3200U-2533-600 (CL2.5 up to 200MHz)

Environment Monitor 1
Model : Winbond W83627(T)HF ISA
Version : 9.00
Mainboard Specific Support : No

Temperature Sensor(s)
Board Temperature : 30.0°C / 86.0°F
CPU Temperature : 28.5°C / 83.3°F td

Cooling Device(s)
Auto Fan Speed Control : No
CPU Fan Speed : 2700rpm

Voltage Sensor(s)
CPU Voltage : 1.57V
Aux Voltage : 3.20V
+3.3V Voltage : 3.34V
+5V Voltage : 5.19V
+12V Voltage : 12.04V
-12V Voltage : -7.01V
-5V Voltage : 2.34V
Standby Voltage : 4.63V

AGP Bus(es) on Hub 1
Version : 3.00
Speed : 8x
Multiplier : 1/2x
Fast-Writes Enabled : Yes
Isochronous Mode Enabled : No
Addressing Enabled : 32-bit
Aperture Size : 128MB

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
ACPI Power Management Enabled : Yes
Delayed Transaction Enabled : Yes

USB Controller 1
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB EHCI Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : ASUSTeK Computer Inc VT6306 VIA Fire II IEEE-1394 OHCI Link Layer Controller
Version : 1.00
Interface : OHCI
Enhanced Support : No
Channels : 64
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.02
Specification : 2.00
Advanced TCO Mode Enabled : No
Slave Device Enabled : Yes
PEC Support : No
Speed : 100kHz

Expansion Slot(s)
AGP : AGP-8x 32-bit +3.3V Half-Length Used
PCI1 (1h) : PCI 32-bit +5V +3.3V PME Half-Length Available (Intel Corporation 82865G/PE/P, 82848P PCI-to-AGP Bridge)
PCI2 (2h) : PCI 32-bit +5V +3.3V PME Half-Length Available
PCI3 (3h) : PCI 32-bit +5V +3.3V PME Half-Length Used
PCI4 (4h) : PCI 32-bit +5V +3.3V PME Half-Length Available
PCI5 (5h) : PCI 32-bit +5V +3.3V PME Half-Length Available

Port Connector
PS/2 Mouse : Mouse - None / PS/2
PS/2 Keyboard : Keyboard - None / PS/2
USB1 : USB - None / USB
USB2 : USB - None / USB
USB3 : USB - None / USB
USB4 : USB - None / USB
USB5 : USB - None / USB
USB6 : USB - None / USB
USB7 : USB - None / USB
USB8 : USB - None / USB
LPT 1 : Parallel Port ECP/EPP - None / DB-25 pin male
COM 1 : Serial Port 16550A - None / DB-9 pin male
COM 2 : Serial Port 16550A - None / DB-9 pin male
MIDI : MIDI - None / DB-15 pin female
Joy Stick : Joystick - None / DB-15 pin female
Audio Line In : Audio - None / Mini-jack
Audio Line Out : Audio - None / Mini-jack
Audio Mic In : Audio - None / Mini-jack
Audio Center : Audio - None / Mini-jack
Audio Side surround : Audio - None / Mini-jack
Audio Back surround : Audio - None / Mini-jack
LAN : Network - None / RJ-45
AUX : Audio - CD-ROM Sound Input / None
CD : Audio - CD-ROM Sound Input / None
PRI_IDE : None - ATA / None
SEC_IDE : None - ATA / None
FLOPPY : None - Floppy Disk / None
CHA_FAN : None - None / None
CPU_FAN : None - None / None
PWR_FAN : None - None / None
ATXPWR : None - None / None
CHASSIS : None - None / None
FP_AUDIO : None - None / None
SATA1 : None - None / None
SATA2 : None - None / None

Performance Tips
Tip 2530 : MPS 1.4 or later is recommended for MP systems. Check BIOS version.
Notice 224 : SMBIOS/DMI information may be inaccurate.
Tip 2511 : Some memory slots are free so the memory can be easily upgraded.
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
____________________________________________


Hmm... I noticed that the memory is not 800, maybe I was wrong and it's just 2x200 (400)?.. Well anyway. There are some USB details there.


Now, here it goes the Audigy 2 NX USB port information:
____________
SiSoftware Sandra

General Information
Controller : Intel(R) 82801EB USB Universal Host Controller - 24DE

Root Hub
Compound Device : No
Hub Is Bus Powered : No
Power Switching : None
Over-current Protection : Individual
Number of Ports : 2

Root Hub: USB Port 1
Status : No Device Connected

Root Hub: USB Port 2
Status : Device Connected
Device Connected to Port : Dispositivo compuesto USB
OEM Device Name : Creative Technology, Ltd ??? (3020)
Device Version : 1.00
Device ID : VEN_041E, DEV_3020, PRT_00
USB Version : 1.10
Speed : Full (12Mbps)
Configuration Settings : 1
Open Pipes : 1
Transfer Type : Interrupt
Data Packet Size : 64 bytes
___________________


And here goes the info about the "Enhaced" host:

_____________________
SiSoftware Sandra

General Information
Controller : Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Root Hub
Compound Device : No
Hub Is Bus Powered : No
Power Switching : Gang-switched
Over-current Protection : Global
Number of Ports : 8

Root Hub: USB Port 1
Status : No Device Connected

Root Hub: USB Port 2
Status : No Device Connected

Root Hub: USB Port 3
Status : No Device Connected

Root Hub: USB Port 4
Status : No Device Connected

Root Hub: USB Port 5
Status : No Device Connected

Root Hub: USB Port 6
Status : No Device Connected

Root Hub: USB Port 7
Status : No Device Connected

Root Hub: USB Port 8
Status : No Device Connected
____________________


No device connected?



Hope this helps some.

Thanks again.
Avatar of Katixa

ASKER

It's me again.

Hmm, something strange happened, but not sure about what's going on.

I went to Creative's website to update the drivers because this ones were not saving my Audigy NX configuration. For my surprise I find this description in the latest drivers (Dec 2003): "Enhaces functionality in XP SP1".
I though, "is that a translation of 'enables USB2 for Audigy having SP1 because only SP1 has native USB2 support' ?"

Well guess... I installed the drivers, rebooted, and that nice 96kHZ option appeared on my device settings, with 24 bits.

BUT, something similar happened to me in my previous installation... so sometimes I could see the 96 kHZ option and sometimes not. I tried to switch on/off several times and to exchange ports, and seems to continue working (incredible).

Check what Sandra says now:

___________________
SiSoftware Sandra

General Information
Controller : Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD

Root Hub
Compound Device : No
Hub Is Bus Powered : No
Power Switching : Gang-switched
Over-current Protection : Global
Number of Ports : 8

Root Hub: USB Port 1
Status : No Device Connected

Root Hub: USB Port 2
Status : No Device Connected

Root Hub: USB Port 3
Status : No Device Connected

Root Hub: USB Port 4
Status : No Device Connected

Root Hub: USB Port 5
Status : No Device Connected

Root Hub: USB Port 6
Status : No Device Connected

Root Hub: USB Port 7
Status : No Device Connected

Root Hub: USB Port 8
Status : Device Connected
Device Connected to Port : Dispositivo compuesto USB
OEM Device Name : Creative Technology, Ltd ??? (3020)
Device Version : 1.00
Device ID : VEN_041E, DEV_3020, PRT_00
USB Version : 2.00
Speed : High (480Mbps)
Configuration Settings : 1
Open Pipes : 3
Transfer Type : Interrupt
Data Packet Size : 64 bytes
___________________________


So yes, I guess that I have USB 2.0 somewhat working in the system. BUT my pendrive continues poping up the window about "not high speed port".

I'm going to test this thing in the office tomorrow, with a P4 3GHZ computer running XP+SP1, and do some test speeds.
If I confirm that the pendrive is really USB2 (it says so in the package), then something continues wrong (?) in my computer.

I was also planning to buy an external USB2 hard drive box, so if I do so I can re-confirm de computer non-working or the computer working at all.


It would be exasperating to have spent weeks configuring, reinstalling, and buying things... *sigh*
Avatar of nobus
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
USB Controller 1
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : ASUSTeK Computer Inc 82801EB/ER (ICH5/ICH5R) USB EHCI Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No
<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<<

From this, you see that only USB controller 5 is usb 2.0 and high speed.
Since the settings in the bios are correct, i would send Asus an e-mail regarding this problem.
Do you have front USB Ports on your case or extra ports that are not hard connected to the port bus on the back of the computer?

If you do, look where the headers are on the motherboard and see if they are wired  properly.  The wiring for USB2 and 1.1 are different. Check your motherboard manual.

This might cause the controller to auto slow down.   Plus that would throw up the error about usb 2 device plugged into usb1.1.  
Avatar of Katixa

ASKER

Hi again,

Well, I really don't know what to say, and I feel a bit stupid about all this.

I have plugged the memory drive in the office's computer (running XP+SP1) and the same window poped up.
So now I have to think that all the issues come from the pendrive. Now I don't remember 100% sure if the Audigy 2 issues (having random 48 and 96 kHZ settings) were on Windows 2000 or Windows XPSP1 with my previous motherboard and installation, so I cannot be sure either if it simply was some kind of Windows2000 incompatibility or issue.

I have plugged an USB2 multi-memory-card reader (compact flash, sdcard, pcmcia...) in this same computer at work in the same plug and does not show the popup about "not high speed port". So more hints to confirm that is the pendrive the only guilty.

This is one of those hardware things that make me feel completely idiot. Days and weeks trying things, I was SURE that I tested this at the office and worked, but I think that I maybe used it on the previous computer (Windows 2000, wich does not warn about non-high speed ports).

I'm still not 100% sure about the issue being resolved, and I will wait untill I buy the USB2 external hard drive box, to see if my system configures it correctly. But for now the Audigy 2 seems to work.

About nobus' comment on the 5 ports and only 1 being USB2... well I think that SiSoft reads the configuration settings from the Control Panel, and if you check there I think that you always have some ports listed as normal, and only one (the root) as Enhaced, that shows 8 ports (and the others show "2 ports" (4x2 = 8). I'm not sure about this as is only a "guess" from myself.

Being right or not, I think that I learned something about USBs that I did not know before, hehe. Well... some months ago I didn't even know about the existence of different USB speeds!

I will try to remember posting any updates about this here.

Thanks all for the replies, and excuse my personal mistakes with the whole issue (you know, not testing the things 100% to make sure, etc.)...
do not trust sisoft Sandra, it's a woman; instead, check simply the device manager under the usb devices if they are listed as "enhanced" . this indicates usb 2.0 capabilities
Avatar of Katixa

ASKER

Hi again,

Well, finally I bought the external IDE drive box and also a 120GB drive.

Some weeks ago another 120 GB HDD stoped working so I though on trying to plug it using this box, because if it was connected to the mainboard the PC would not boot.

Well I just wanted to confirm, first, that the external box is working at High Speed USB for me (USB 2.0) so it's again confirmed that my system has the USB2 working perfectly (copied several GB in a few minutes)... So I will have to say that the problem was on the pendrive *feels ridiculous*. And secondly, I'm recovering my data... with patience, because when I have the drive connected and copying for some minutes, it slows down until stop working (so yes I have to power off, wait a while, power on... and so on).

Finally, I don't know what to do with this question... as there was no problem to solve at all (all was my fault I guess). I don't know if this question just used to be deleted or you just close them or what... If any moderator needs to contact me feel free to do so, or just do what you think is the best.

Thanks again,
Regards.
Glad you got the issue resolved.  I posted a question in community support to remove this thread.  

Tim
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